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VSP Vision Insurance Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
34 Customer Comments & Reviews - see all comments
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VSP gives individuals and families access to essential vision care through its affordable Individual Vision Plans, which can start as low as just $13 a month. The company has one of the largest network of independent doctors in the industry, with more than 36,000 VSP doctors to choose from.
 
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Call: (866) 227-3464

Services and Features  

VSP offers a variety of Individual Vision Plans depending to meet each customer's eye care needs. The Standard plan covers a comprehensive eye exam, as well as prescription glasses or contact lenses, with very reasonable co-pays. Their eye exam co-pay $15 and there is a co-pay of $25 for prescription glasses. Coverage includes frames and lenses every 12 months.

VSP also offers covered lens enhancements such as anti-glare, progressive lenses, light-to-dark lens tinting, impact-resistant, UV protection, and scratch-resistant coating. Enhancements can range from $16-$175, depending on the type you choose.

Patients are given a $150 allowance for prescription glasses or contacts. If the patient chooses contact lenses, the allowance is used toward the contact lenses, fitting, and evaluation. Plus, patients enjoy an additional 15% savings on contact lens exams.

Additional Services

VSP has partnered with several vendors to offer its members exclusive member extras such as additional savings on frames, lens enhancements, Lasik surgery, hearing aids, and more.

Covered Items 

Glasses

✔

Contacts

✔

Eye Examinations

✔

LASIK

Discounts only

Allowances

$150 allowance toward frames, contacts, and contact lens exam

Lens Options

Scratch Resistance

$17-$33

UV Coating

$16

Anti-Glare

$41-$85

Impact-Resistant Polycarbonate

$31-$35

Tinted/Colored

$15-$17

Types of Vision Plans

Individual

✔

Family Plan

✔

Stand-alone Plans

✔

Preferred Provider Organizations

✔

Employer Provider

✔

Health Maintenance Organizations

✗

Network

Out-of-Network Coverage

✔

Size of Network

36,000 independent doctors nationwide

Find Doctors Online

✔

Pricing

Deductible

Standard Plan

Co-payment - Exam

$15

Co-Payment - Glasses

$25

Premium

Varies by state

Coverage Period

Waiting Time

 Next business day

Enrollment

Not Stated

Cancellation

Not Stated

Customer Resources

Eye Exam Locations

36,000

Online Account Management

✔

Mobile App

✗

Phone

✔

Email

✔

Vision Insurance at VSP

VSP’s large network of 36,000 network doctors makes it easy for you to locate a participating vision care provider in your area, helping you maximize your benefits and increase your savings. Their plans offer excellent value and the company makes enrollment easy.

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34 Customer Comments & Reviews

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stephanienewton75
8/1/2023
I called to cancel my account in April. The contract was until September 1st. They would not allow me to cancel my plan for September and told me I had to call back 30 days before the end of my contract to cancel it. It all felt scammy. I have ADHD which makes it really difficult for me to remember things, and even make phone calls. This lead to me forgetting to cancel last year when money got tight and I was locked into another year of payments. It also feels like they make you jump through hoops to finally cancel your account. This should be something you can do on their website, and still be charged for the remaining of your contract. I will just save my money from now on and put it... Read More

Shauna M  
Official Response

VSP of VSP Vision Insurance
Hi Stephanie, I contacted our Customer Service department about your comment and someone should be reaching out to you by the end of next week to help you with your concern. Thank you!
Jacqueline D
7/23/2023
VSP is currently Not paying there doctors for exam fee's owed

Shauna M  
Official Response

VSP of VSP Vision Insurance
Hi Jacqueline, I reached out to Provider Services about your comment. Please feel free to send an email to apquestions@vsp.com so they can address your concerns.
J
Jean R
5/24/2023
Do NOT use VSP if there is any possibility you will have cataract surgery. The plan offers NO BENEFIT to replace your glasses after the surgery because the pre-surgery glasses will no longer work. They offer a 20% discount on lenses and frames but basically you are paying the 20% in monthly increments with your premium. I received new glasses in December, had a surprise cataract grow in 3 months and had cataract surgery because my old glasses would no longer correct my vision. They will only say "sorry, you've already gotten a pair of glasses within the year." Your premium will continue to the end of that year. There is no consideration for the fact that you will need new glasses due to... Read More

Bob G
4/3/2023
VSP has been my family's vision insurance provider for many years. They are outstanding and I highly recommend enrolling with VSP if given the opportunity. We get VSP through our dental plan Beam and we could not be happier. Usually just the negative comments appear here but I thought it would be good to give some positive and genuine feedback! FIVE STARS!

Shauna M  
Official Response

VSP of VSP Vision Insurance
Thanks so much for the five-star review! Thank you for sharing your experience as a member.
leebarnhart061
2/3/2023
As a provider of eye services, i have experienced terrible service and poor reimbursement for services and materials. They recently terminated our contract without notice and will not talk to us about payment for patients who were seen before termination and past errors of payment that they made. I have been a provider for them for many years and can't believe they would treat us this way. Their rules are very (unnecessarily) complicated and their professional relations people won' t even talk to us to resolve outstanding issues. This site wants us to give them a star rating but they don't have a negative rating available.

Amy M
12/31/2022
I got VSP Insurance and imagine my shock when I got new glasses with an in-network VSP provider and still had to pay $400. The last time I paid out of pocket for my glasses, I paid $700 plus. With VSP, I'm still paying $700 plus. So basically there is no difference in my cost between paying out of pocket and making money for VSP. They also make it very hard to file a claim. I wear progressives and I thought it was covered but the provider still charged me for what they claim are cost not covered by VSP. I also had to find frames that worked for my high prescription progressives and the provider did not have the right style so I bought from an online eyeglass retailer. It took 8 hours of... Read More

gfw134
11/18/2022
Terrible customer service(sounds like your talking to a bunch of 12 year olds). Spent 45 minutes on the phone while being transferred around 6 times. Ultimately told I could send an email. Asked to speak to a supervisor and was transferred to someone who never answered the phone. Paid the whole year upfront and wanted to cancel(after 5 1/2 months) and asked for some reimbursement for service not used. Reply was: your benefits will be discontinued at the end of the 12 months. Will never use them again.

Angela B
9/15/2022
DO NOT SHOP AT VSP THEY ARE THE WORSE. VSP BILL MONTH ADVANCE. I HAVE PAID THEM 5 INSTALLMENTS. I HAVE ONLY BEEN WITH THE COMPANY 4 MONTHS, WHY ARE THEY TRYING TO WITH WITHDRAWAL ANOTHER PAYMENT SEPTEMBER 20/2022. I CALLED TO ASK THE QUESTION WHERE IS THE 5TH PAYMENT GOING TOWARD. THE REPERSENTIBE ARE WORSE!!! NO CUSTOMERS PROFESSIONALISM AT ALL, VERY RUDE!!!!! VSP IS BAD FOR BUSINESS NO ONE CAN ANSWER MY QUESTION. DOWN HILL THE WORSE. DO NOT SHOP AT VSP.

A
Anita N
4/29/2022
I have VSP Vision I pay through my place of employment and my coverage was wonderful. I stayed in network and my out of pocket costs were low. Very pleased on the coverage part.

S
Shauna M  
Official Response

VSP of VSP Vision Insurance
We're so glad you're happy with your coverage! Thank you for sharing your experience.
tropikbreze
3/15/2022
My employer provides this vision insurance for us. The plan benefits as laid out in this article are not accurate for all. In the end, you get what you pay for. As per my annual eye exam yesterday, on top of the $20 co-pay for the exam, I had to purchase child frames for $15 and VSP only covered $50 of my bifocal lenses. I will be withdrawing from VSP before my next exam.

Shauna M  
Official Response

VSP of VSP Vision Insurance
I'm sorry you aren't satisfied with your employer-sponsored vision plan. VSP Individual Vision Plans are plans you buy on your own and may differ from the plan your employer offers. Please contact VSP Customer Care at 800.877.7195 for questions or concerns about your plan benefits.
Top Rated
Our Partner
  • Top Rated Vision Plans Start As Low As $13/month
  • Nation’s largest vision benefits provider for more than 60 years
  • Coverage for eye exams, frames, lens enhancement, and contacts
  • More than 36,000 in-network doctors nationwide
  • Easy Online Enrollment (or speak with VSP representative by phone)
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