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Davis Vision Insurance Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
65 Customer Comments & Reviews - see all comments
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Davis Vision is a vision care company that aims to offer leading integrated vision care solutions for their customers. Since 1964, Davis has built a solid reputation in the vision care industry, providing benefits and services to 22 million members across the United States. In 2017, they were acquired by Centerbridge Partners, effectively merging them with Superior Vision.
 
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Davis Vision is one of the nation’s leading suppliers of vision care products and care services. Coverage includes vision therapy, eye care, disease diagnosis, and treatment. Davis Vision has an extensive network of ophthalmologists, optometrists, eye care clinics, and retailers at more than 68,000 locations nationwide.

Services and Features

Davis Vision includes comprehensive eye exams on its vision insurance plans, which include visual acuity tests, visual field tests, refraction tests, slit lamp evaluation, glaucoma tests, dilation, and health review.

Davis Vision's exclusive collection of frames and contact lenses are available in over 9,000 partner offices across the country, which can be easily located via a convenient online tool, by simply logging into a customer's online account. Members can select from over 200 frame collections valued up to $195 for no more than a $40 co-payment.

Covered Items 

Glasses

✔

Contacts

✔

Eye Examinations

✔

LASIK

Discounts only

Allowances

Not Stated

Lens Options

Scratch Resistance

Not Stated

UV Coating

Not Stated

Anti-Glare

Not Stated

Polycarbonate

Not Stated

Tinted/Colored

Not Stated

Types of Vision Plans

Individual

✔   

Family Plan

✔

Stand-alone Plans

✔

Preferred Provider Organizations

✔

Employer Provider

✔

Health Maintenance Organizations

✔

Network

Out-of-Network Coverage

✗

Size of Network

9000

Find Doctors Online

✔

Pricing

Plan Name

Not Stated

Co-payment – Exam

Not Stated

Co-Payment - Glasses

Not Stated

Premium

Not Stated

Coverage Period

Waiting Time

Not Stated

Enrollment

Open Enrollment

Cancellation

Not Stated

Customer Resources

Eye Exam Locations

Not Stated

Online Account Management

✔

Mobile App

✗

Phone

✔

Email

✔

Vision Insurance at Davis Vision

Rather than being an extension of a dental plan or another product in a company’s line of services, Davis Vision’s main focus is on providing quality eye care services. It is therefore no surprise that Davis Vision offers one of the most comprehensive lists of eye care services, and is a solid place to shop for high-quality vision plans.

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65 Customer Comments & Reviews

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schenck.heisch
9/29/2021
On hold on and off for over an hour. Eye provider did not submit claim correctly so I had to be out over $200 for over two months. The blame game was played. Provider blamed Davis Vision Davis Vision blamed eye provider. I asked to speak to a supervisor many times. On hold for over an hour! Very very poor customer service. Wish I read these reviews prior to dealing with any of this. Union will have to rethink this insurance.

je54321
9/27/2021
I am grateful that we have vision coverage and up until now it hasn't been an issue. The problem with Davis is that it is impossible to get hold of them. Their phone system does not provide any option for talking to a person and the online system is also poor. In our case one of our kids hasn't had an eye exam in over a year, but Davis Vision's system is telling the optometrist's office that Davis can't cover his exam because it has been less than a year--which is incorrect. It has been over a year since the last exam. This kind of problem requires a conversation with a real person, not an automated system. What particularly bothers me about this is that if you call their 844 number, the... Read More

Linda N
8/6/2021
Davis Vision is great for seeing DR co=pays and allowance for glasses. That's where it ends. I have now waited almost 4 weeks to get my glasses and still don't have them. Now they tell me Aug 10th. This is the 3rd date from original of 2 weeks. This also happened with my wife's glasses as well.

Debbi B
5/24/2021
I have only been with Davis Vision as it has been my only choice thru my husband's employer. I would never choose them if I had other choices. They are not the patient's advocate. My vision center made a mistake in ordering my glasses and they had to fight Davis to get them to allow a cancellation of the mistake and reissue a correct prescription. We are talking about a bifolcal vs a trifocal. I pay for my own lenses on the plan I have. There is no way I can have corrective vision with a bifocal. They are very difficult to deal with. This is not the first time over the years I have had trouble with them. I cannot even give them one star!

D
Dotti
4/29/2021
I have BCBS Davis Vision Insurance and am in the process of searching for an excellent eye care provider. So far, the two customer service representatives from Davis, who I was able to reach, only by pressing *0 again and again and again on the BCBS number provided on my card, were great. Friendly, tried to be helpful. That's all that I can say in the positive. They are sending a list of providers who they will honor. Out of network, Davis will only reimburse around $30 or $40 for an appointment that costs $149. And I don't have details on coverage for glasses, etc. I can't even cancel or get my money back for premiums until end of year. I will definitely be finding another provider, as... Read More

allysiaelder
4/28/2021
I went to an optometrist for a contact evaluation. The contacts I had worn previously were not covered under Davis Vision, at least that's what the optometrist office told me. I was confused, since these contacts were prescribed to me the year before. I called Davis Vision and asked why they would not cover the evaluation when they did the previous year. That's when I was assured by Davis that they were. Then, the representative got me on a 3 way call with the optometrist office and went to bat for me for the over charge, and I was refunded the $130 I was incorrectly charged. Davis vision went out of their way to make sure I wasn't taken advantage of and I have never been more happy with... Read More

Linda S
4/20/2021
After reading the reviews it sounds like I’m better off Not using this insurance at all. I Need an eye doctor and wanted to use Davis because my husband employment provides it. I know how expensive eye doctors can be but is this insurance worth the discount? It doesn’t sound like it. If you only need glasses, maybe it is worth it in that case.

jonathanilowite
4/1/2021
This insurance plan is the worst. No true customer service. Ridiculously antiquated non user friendly website. Improper processing of claims. No explanation of benefits provided. No claims status abilities. Needless levels of encryption on emails. Absolutely horrible.

E
Elizabeth W
3/4/2021
This has got to be the worst insurance EVER! This all started when my husband and I wanted to get an exam our town has had two providers both of which do not participate in Davis vision anymore. I had set up an appointment at ShopKo and they had called and canceled so that their doctor does not take Davis vision and the other one is leaving so they will not except Davis vision insurance. As soon as they canceled my appointments I called Davis vision on Feb 26...I get hung up on three times and I had talk to four different people that day being on the phone for an hour and 45 minutes I explained my problem and that I needed it a place that excepts Davis vision they could not find none... Read More

M
MF
2/7/2021
The worst experience ever. Needed a new script for DMV. Refused to provide it without my paying in advance, which I now understand is illegal. I tried to use the script for contact lenses and discovered it was completely wrong and I couldn't see with the script. Payed a decent optometrist for a brand new script that actually allows me to see. They don't answer calls or emails.

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  • Top Rated Vision Plans Start As Low As $13/month
  • Nation’s largest vision benefits provider for more than 60 years
  • Coverage for eye exams, frames, lens enhancement, and contacts
  • More than 36,000 in-network doctors nationwide
  • Easy Online Enrollment (or speak with VSP representative by phone)
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