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Davis Vision Insurance Review

Item: Davis Vision Insurance
Rating: 4.5
Author: ConsumersAdvocate

ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)

65 Customer Comments & Reviews - see all comments

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Davis Vision is a vision care company that aims to offer leading integrated vision care solutions for their customers. Since 1964, Davis has built a solid reputation in the vision care industry, providing benefits and services to 22 million members across the United States. In 2017, they were acquired by Centerbridge Partners, effectively merging them with Superior Vision.

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Davis Vision is one of the nation’s leading suppliers of vision care products and care services. Coverage includes vision therapy, eye care, disease diagnosis, and treatment. Davis Vision has an extensive network of ophthalmologists, optometrists, eye care clinics, and retailers at more than 68,000 locations nationwide.

Services and Features

Davis Vision includes comprehensive eye exams on its vision insurance plans, which include visual acuity tests, visual field tests, refraction tests, slit lamp evaluation, glaucoma tests, dilation, and health review.

Davis Vision's exclusive collection of frames and contact lenses are available in over 9,000 partner offices across the country, which can be easily located via a convenient online tool, by simply logging into a customer's online account. Members can select from over 200 frame collections valued up to $195 for no more than a $40 co-payment.

Covered Items
Glasses	✔
Contacts	✔
Eye Examinations	✔
LASIK	Discounts only
Allowances	Not Stated
Lens Options
Scratch Resistance	Not Stated
UV Coating	Not Stated
Anti-Glare	Not Stated
Polycarbonate	Not Stated
Tinted/Colored	Not Stated
Types of Vision Plans
Individual	✔
Family Plan	✔
Stand-alone Plans	✔
Preferred Provider Organizations	✔
Employer Provider	✔
Health Maintenance Organizations	✔
Network
Out-of-Network Coverage	✗
Size of Network	9000
Find Doctors Online	✔
Pricing
Plan Name	Not Stated
Co-payment – Exam	Not Stated
Co-Payment - Glasses	Not Stated
Premium	Not Stated
Coverage Period
Waiting Time	Not Stated
Enrollment	Open Enrollment
Cancellation	Not Stated
Customer Resources
Eye Exam Locations	Not Stated
Online Account Management	✔
Mobile App	✗
Phone	✔
Email	✔

Vision Insurance at Davis Vision

Rather than being an extension of a dental plan or another product in a company’s line of services, Davis Vision’s main focus is on providing quality eye care services. It is therefore no surprise that Davis Vision offers one of the most comprehensive lists of eye care services, and is a solid place to shop for high-quality vision plans.

65 Customer Comments & Reviews

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JOHN W

1/22/2020

I would give a lower rating if possible . They won't pay claims . Save your money , this isn't insurance worth paying for

James

1/17/2020

Awful customer service. I got my new lenses 2 months ago and my optometrist noted that the lenses were defective. Something was wrong with the coating on the lenses which was visible and quite obvious. After 2 months, they have still been unable to get any response from Davis on replacing the lenses. My optometrist says that Davis is terrible to work with and slow to pay. Quality of their lenses is definitely not good, and they won't stand behind their product.

Laura

1/9/2020

Customer service is horrible, was on hold for 6+ hours! Yes 6+ hours to see why they did not pay correctly on multiple patient claims. This is completely unacceptable. We can not even get in to check on patients glasses without being on hold for several hours. We do NOT have this issue with any other insurance company. So very sad for those who have them for their insurance.

Kelly M

12/27/2019

Davis Vision should not be rate high. I went to my eye doctor and ordered frames and lens. The prescription was not done correct. So my frames were sent back to Davis Vision. It has been over a month and my eye doctor has not heard anything from Davis Vision. The eye doctor's office calls them every day (for me as well as other customers) and has been on hold for up to 7 hours and still have not been able to talk with anyone at Davis Vision. I would not recommend Davis Vision at all.

Heidi L

12/13/2019

They pay for very little. They won't let you go to an ophthalmologist, only an optometrist, so if you have an actual eye problem, it isn't covered. The vision center cannot get a hold of them to get pre-approval (two stints on hold for 3 hours each - then they told me they wouldn't try anymore.) I paid 250$ for glasses, they were wrong, an now Davis won't allow me to switch out the lenses. They suck, and using this insurance is actually WAY more expensive than paying cash. Useless.

maryshields422

11/30/2019

My husband and I have been trying to get glasses for three days. We want to buy them from Costco. The salesperson is able to process our discount but not submit it for finalizing the order. We are told we are saving about half the cost by applying the insurance, but of course it won’t go through. My husband called Davis and was told to give an 800 number to the salesperson to be able to order by phone. The salesperson kindly made the call and the Davis rep actually asked her why she didn’t know better than to call and try to order on our behalf and was she “confused.” After reading the comments here I realize that three days is hardly anything compared to what people have waited for... Read More

Zack P

11/19/2019

I would give them zero stars if I could. They use a creative blend of wrongful/fraudulent benefit denials and non-existent customer service to avoid paying for any contact lens or glasses benefits for enrollees. I don't know a single coworker who has managed to get Davis to pay for anything except a vision exam every 24 months. In August 2018 I received a vision exam, which was covered by Davis Vision. I attempted to buy contacts and was told by my eye doctor that I would have to pay out-of-pocket because I'd "already used my contacts benefit" (I hadn't) and that I needed to go call my insurer. After several days of struggling to speak to a real human on the phone they told me they... Read More

optical

11/15/2019

Worst Vision Company EVER! I don't know how they stay in business! We are a Davis Vision Provider and its takes MONTHS to get a pair of glasses made. I have been on Hold for 5 hours trying to check on jobs. Nighmare to deal with! Stay with VSP, a quality company that sticks behind their products.

bweerobles.58

11/8/2019

THE WORST!!! TAKES YOUR MONEY UNDER THE GUISE OF FEDERAL INSURANCE PROGRAM. PLEASE STAY AWAY FROM DAVIS, I feel horrible for the providers that have to deal with them.

dvddgrt8

11/6/2019

Absolutely the worst customer service of any Federal Insurance program I have ever been enrolled in. It took seven weeks to get a new set of glasses. My vision provider provided me with a narrative of all the problems with Davis. Number one problem; failure to return calls during business hours. I should have never switched from VSP; I regret it every day.

Top Rated

Our Partner

34 Reviews

Top Rated Vision Plans Start As Low As $13/month
Nation’s largest vision benefits provider for more than 60 years
Coverage for eye exams, frames, lens enhancement, and contacts
More than 36,000 in-network doctors nationwide
Easy Online Enrollment (or speak with VSP representative by phone)

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At ConsumersAdvocate.org, we take transparency seriously.

Davis Vision Insurance Review

At ConsumersAdvocate.org, we take transparency seriously.

Services and Features

Vision Insurance at Davis Vision

65 Customer Comments & Reviews

At ConsumersAdvocate.org, we take transparency seriously.

Davis Vision Insurance Review

At ConsumersAdvocate.org, we take transparency seriously.

Services and Features

Vision Insurance at Davis Vision

65 Customer Comments & Reviews

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