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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
110 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

✔

Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

✔

Amex

✔

Visa

✔

In-Person

✔

Support

FAQs

✔

Community Forum

✔

Knowledge Center

✔

Customer Reviews

✔

Phone

✔

Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.

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110 Customer Comments & Reviews

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P
P W
8/23/2022
Booked and paid in full a condo on VRBO months in advance. Received confirmation fom VRBO and the host immediately. Drove all day. Arrived in Atlanta and could not contact the host (no voice mail and no response from email or text). Called VRBO and spoke with 4 agents, all nice and tried to help. They could not reach the host. They didnt have any information on access to the property. The did put i a request for a refund and we did receive a full refund within a few days. VRBO should be more involved with the host and properties. They should know check-in information. They should immediately find suitable accommodations if the booked property is not available. "I'm sorry" does... Read More

anastasialyman
7/21/2022
VRBO removes bad reviews posted on their website for their rental properties thereby denying consumers needed information before renting through that company.

C
Carla M
7/16/2022
I will never use Vrbo again! I’ve booked with them before and never had a problem until now. I booked a property in London three different times. The first one was canceled because somebody hacked into the account of the owner. The second one I canceled and I did not receive my security deposit back. It’s been four months. The third property was just cancelled by VRBO one week before we are to arrive in London. Forget about their “book with confidence guarantee”. They said to get the $1650 back from my credit card! I have not gotten the last one back. Obviously they do not vet their hosts. I was happy with them when they were home away, but NEVER AGAIN. Use Airbnb instead.

peanut.cochin05
7/12/2022
I booked a vacation home with VRBO on 5.6.22. Our trip was scheduled 7/5-7/8/22. The host contacted me on Monday 7/4 via email, to let me know the home was no longer available. I was not given an option of another home for the 3 days, but would have to move home within 3 days. I did not accept, and asked for a refund. I was outraged that a host could cancel without valid reason, the house had "issues", and I was left to find new accommodations. I contacted VRBO immediately, and they did absolutely nothing. They opened a case, asking me to copy and paste emails, never offering to call the host and find out what happened. Upon return, I still did not have my money refunded. I contacted... Read More

L
Lisa P
7/12/2022
Hello, I am very dissatisfied with our experience using VRBO. My family booked a house big enough for 12 people in December 2021 for our July 2022 vacation. We found out 4 days before our trip that our house was double booked. The family that got to stay in the house we booked in December, didn't make their reservation until January 2022. However, we were told there wasn't anything they could do. In order to find a house 4 days before leaving for vacation, we had to book a house that was 2,000 more than the first house. This was not our choice as there weren't many options to choose from. In addition, this house wasn't as nice as our first house. The first house had a private pool... Read More

J
Jose
5/20/2022
Review the pictures well. Get someone in the area to go and really look at these properties, and remember Vrbo is NOT going to help you or stand by their word.

M
Melinda M
5/17/2022
We booked a home for Lake Geneva in March 2021 for July 2022. Due to the length of time that we booked ahead, we had changed in family situation and so we changed the name from one family member to another. Due to technical issues on the VRBO side, I could no longer make payments on the reservation. So, VRBO canceled the original reservation and rebooked the reservation IN THE SAME PHONE CALL. Now, instead of getting the original service fee of $499 it is $561 and VRBO will NOT adjust the service fee to the lower amount. EVEN THOUGH THE RESERVATION WAS CANCELED DUE TO TECHNICAL ISSUES ON VRBO's side. NOT MINE. I will not use VRBO anymore. I have only used them for YEARS due to Airbnb does... Read More

G
Greg C
5/5/2022
I a vacation rental condo in Florida 3/22 and VRBO blocked my review. They said it needed work. Asked me to rewrite it and click here. I tried. wouldn't take rewrite. And why do I need to rewrite it at all? What's wrong with this review. It is accurate and honest. Here it is, you decide. Amazing 5 Bed Single Family with Private Pool up to 12 Guests - 8992 CC Star Star Star Star Star Property was spotlessly clean but not as grand as pics. Pool the size of large hot tub. Called property manager upon arrival and left message to ask where to park second car as I thought street spots were numbered for other condos. They never got back to me. I figured it out. Also, the... Read More

pjc2261
2/22/2022
First, let me say I’m a regular traveler and in no way affiliated with VRBO or AirBnB. VRBO may not be the worst company I’ve ever dealt with, but they probably are. My wife and I vacationed for three weeks in Florida. During that time we stayed in 8 different properties; three through VRBO and 5 through AirBnB. We didn’t have a single problem at the AirBnB properties but all three VRBO properties were horrible. We have requested refunds but the customer service is equally horrible. I have spent over three hours on the phone trying to get a single refund. AFTER being promised, in writing, by the property host that I would get a refund. Please, please, please, please, do yourself and favor... Read More

m.westlake3
1/31/2022
Don’t do it stayed 10 minutes in the place disgusting feces in toilets. Owner called me a liar did not refund my $1400 spent another 1500 on hotels for family lodged complaint with Vrbo told me it’s up to owner and no refund. You have recourse for a disgusting rental. Please don’t use them. If it can happen to me it can happen to you. Just lost $1400 for 10 minutes in the home. Feces is my walk away immediately. You have no assurance of what you are renting and no support from VRBO. I mean none

Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee
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