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World Nomads Travel Insurance Review
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30 Customer Comments & Reviews - see all comments
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WorldNomads began as a personal website in 1997 and has since evolved into one of the most innovative travel insurance companies in the market, offering flexible policies for long-distance travelers and backpackers.
Their insurance plans are specifically designed for independent travelers planning to engage in adventurous activities and wanting to ensure themselves and their gear.
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30 Customer Comments & Reviews
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I purchased a policy for an upcoming trip. They have my money, but I have yet to receive any information from them. I emailed them twice with complete info including confirmation of email addresses and phone numbers in case I gave incorrect info. I've called twice and waited until the auto answering service offered to take my number and return my call. It still hasn't happened. I'm VERY concerned about contacting them in case of emergency!
It has now been two hours that I have been on hold. What a joke. What? Do they only have one customer service rep? I know I won't get anywhere with them, but now it's the principal of it all! I am a frequent international traveler and have never had to use any insurance until now. Shame on the digital travel nomads who recommend this company!!!!
My family of four recently took a 5 and a half month trip around the world and chose World Nomads for our travel insurance based on "recommendations" from Nomadic Matt, Intrepid and others. We had our two daughters at the Royal Angkor Hospital in Cambodia and they provided all of the documentation we would need to make a claim. After spending hours uploading everything sans the kitchen sink, they would not process our claim until we could supply an Explanation of Benefits from our U.S. medical insurance provider (who does NOT cover travel, thus our paying for a travel insurance policy.) I did all that was asked and received an EOB stating that our US insurance paid $0.00 and then patiently... Read More
ABSOLUTE WORST TRAVEL INSURANCE COMPANY!!! DO NOT PURCHASE!!! We had our claim denied and our appeal denied for absolutely no reason. We have spent hours talking to World Nomads on the phone and by email and have not been able to resolve anything. World Nomads has turned our travel experience into a nightmare. I have never been so upset with a company in my life. Please do yourselves a favor and do not purchase from world nomads.
Terrible experience trying to get covered for a trip delay. I was stuck in San Fran for 24 hrs on my way to New Zealand. I missed my flight from Australia to New Zealand and had to buy new ones. Thinking this was exactly what trip insurance was for, I figured I'd be reimbursed for the flights. Well apparently they only cover trip delays if 1. it is due to the airport workers striking (umm... what?)2. weather delays greater than 24 hours. So we got no reimbursement and they were not super nice about it either. Very frustrating! Maybe they have better coverage for some things but not for trip delay or trip interruption. It's pretty ridiculous.
Too good to be true... After years of purchasing travel insurance with them, I finally found out that they're just like every other insurance agency on the market. Like so many, they claim to cover a plethora of possible issues but when the reality of an unfortunate bump in the road presents itself they bring up the asterisks and fine print to renege on coverage. Easy read: My flight was delayed past the boarding cutoff to a connecting flight outside of the network of the previous flight. The airline refused to pay for another flight despite they being at fault for the delay. Major (and expensive) trip interruption for transcontinental flights. Submitted claim and was denied because ,... Read More
We are traveling to the United Kingdom & Ireland June 2020 for only 12 days but are not doing any extreme sports only sightseeing on a bus and walking. Is there a cheaper price for no sports? Thanks, Toni Watson
The phone and claims service was terrible! I had a knee injury in Malawi and couldn't find a doctor there. I went to Tanzania and the doctor told me to hang in there. After I got to a country where they were able to perform MRIs (right after my country of coverage), they found out I had a meniscus fissure. Although my main insurance paid for most of it, the travel insurance did not want to be responsible for any of it. I DO NOT RECOMMEND THEM AT ALL! If you travel to a poor country, as I did, they will not reimburse you no matter how bad is your injury. Do not purchase them!
World Nomads insurance is very easy to purchase... but beware.
Make sure you look into who processes their claims for your home address. I failed to look into this, and as a result, had to deal with Global Excel for 15 months just to have them deny my claim (after World Nomads said it would be approved)
I would leave zero stars if I could. They are either completely incompetent or this is a scam. I just returned from a trip to Indonesia. I had an accident and wanted to see a doctor. I tried contacting World Nomads so that they could send me a list of clinics and was unable to reach them by phone. I called their toll free international number from several phones and it would not go through. Then I emailed them. Since they say they are available, I assumed I would get an immediate response. An hour after sending my first email and hearing nothing, I sent another email. Still radio silence. I look for any other way to get in touch with them -- another email address, facebook, twitter.... Read More
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Top Rated
Our Partner
Best Price Guarantee By Comparing Top Providers In A Single Platform
- Buy online and get instant coverage by email
- 24/7 emergency assistance worldwide
- Over 100,000 verified customers with 5-star reviews and $3.5 billion in protected trip costs
- Includes coverage from theft, trip cancellations, baggage loss and delay, medical expenses for hospital treatments
- Policies from trusted providers including: Travel Insured International, AEGIS, Global Trip Protection, Arch RoamRight and others