Liberty Mutual Renters Insurance Review

Rating: 8.1 / 10 (Excellent)
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Founded in Boston, Massachusetts in 1921, Liberty Mutual is a global property and casualty insurer offering private and commercial insurance solutions and related services in the United States, Canada, the Middle East, Latin America, Europe, and Asia. They currently offer several personal insurance options, including home, renters, condo, auto, motorcycle, life, and personal liability insurance.

How is Liberty Mutual rated?


Financial Strength
Pricing & Discounts
Customer Experience

Overall Rating: 8.1 / 10 (Excellent)

As one of the five largest U.S. property and casualty insurers by market share, Liberty Mutual offers a broad range of reliable insurance solutions including affordable property insurance for both businesses and individuals. Their renters policy can be purchased for as little as $20 a month and includes personal property protection as well as liability coverage for accidents within the rental unit. Although they do not include a loss of use or living expenses component, their plans do offer protection against damage or theft for valuables such as smartphones, computers, and jewelry. While it does not feature all the bells and whistles other policies do, Liberty Mutual's renters insurance is a good, simple, item-centered policy from a well-known, financially stable insurance provider.

Liberty Mutual Coverage

Coverage - 8 / 10

Liberty Mutual markets two standard renters insurance coverages: a personal property protection coverage and a liability component. Their personal property protection option is intended to safeguard valuables, whether inside or outside the home, against events such as fire, theft, and vandalism, but not natural disasters like storms, floods, or earthquakes, inline with standard industry practices. Protection for high-cost items like computers, smartphones, and jewelry is not included under their standard coverages but under their "additional protection" plans, which come with an added price tag. Liberty Mutual does not state whether the personal property protection plan reimburses policyholders for the item's replacement cost or the actual cash value minus depreciation, but their website does explain both options in detail and it's quite possible they offer both solutions.
Basic Coverage
Personal Property
Personal Liability
Property Valuation Methods
Replacement Cost
Actual Cash Value


Damage from natural disasters like floods and earthquakes is not covered.

Pricing & Discounts

Pricing & Discounts - 8 / 10

Liberty Mutual only extends discounts for bundled policies, group memberships, and claim-free policies. The company states that their coverages can cost as little as $20 a month or about the same as a pizza delivery, but actual insurance premiums will vary depending on multiple factors, including the applicant's location, credit score, and selected deductible amount. Customers who want to find out more about renters insurance premiums can request a free, no-obligation online quote on their website.
Policy Discounts

Customer Experience

Customer Experience - 7 / 10

Liberty Mutual has an A+ rating with the Better Business Bureau despite having mostly negative customer reviews. Data collected by the National Association of Insurance Commissioners (NAIC) reveals that Liberty Mutual received more complaints about their home insurance products in 2016 than other similar-sized companies. This information must be taken with a grain of salt, however, as larger insurers tend to receive many more complaints than smaller companies, and unsatisfied customers are much more likely to file complaints than satisfied ones. Liberty Mutual allows clients to file claims online at any time.

Customer Ratings

BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews

National Association of Insurance Commissioners

NAIC Complaint Ratio 2016
NAIC Total Complaints 2016
*The NAIC complaint ratio (in this case 12.77) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Financial Strength Ratings

Financial Strength - 9 / 10

According to credit rating agencies A.M. Best, Moody's, and Standard & Poor's, Liberty Mutual enjoys an outstanding financial reputation as evidenced by A (Excellent) financial strength ratings and stable long-term outlooks from all three CRAs. Liberty Mutual remains one of the largest, most well-established insurers in the country, offering reliable insurance products and vast industry experience.
Liberty Mutual Holding Company, Inc.
Standard & Poor's Financial Rating
Moody's Financial Rating
AM Best Financial Rating
Company Type
*The above information reflects the financial strength of the underwriter of the Liberty Mutual renters insurance policies: Liberty Mutual Holding Company, Inc..

Contact & Additional Information

Homepage URL
Company Phone
(800) 290-7841
Headquarters Address
175 Berkeley Street, Ninth Floor, Boston, MA
Year Founded

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