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- No enrollment or administrative fees
- Accidents, illnesses & emergency care
- Most claims are processed within 2 days
- Flexible premium & deductible options
Nationwide Pet Insurance Review
2,370 Customer Comments & Reviews - see all comments
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Nationwide is a Fortune 100 company with unparalleled financial stability and claims-paying ability that has recently ventured into the pet insurance marketplace.
The company stands out because they offer expanded coverage beyond just cats and dogs, as well as wellness plans that cover things like checkups and vaccinations.
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CON ARTISTS plain and simple. These snakes fabricate reasons to deny coverage. The only recourse is to sue in local small claims court and force them to arbitrate. Or better yet, avoid them entirely.
3 People found this helpful.
I just got off the phone with a nationwide representative again and was told "your claim is now waiting to be re-opened". Problem: this is exactly what I was told 5 business days ago. Problem: We have been waiting since June 20 and it is July 26th today with no reimbursement. We initially did not have enough documentation sent with our claim. They told us that over the computer within 2 days of receiving our claim. The next day, they had our completed documentation via fax. Since then we have been told "it is in review", next week "it is in review". Next week, same, and last week we were told " it should only be a few days because it only now needs re-opened". This week: Oh, I... Read More
3 People found this helpful.
I have 17 years experience with VPI and they are TERRIBLE. Why did I keep them for so long? They were the only pet insurance available when my elder dog was a puppy. By the time that better options came into existence, she was so old that I could not enroll her in a different plan - so it was "better than nothing" and I kept it. By the end, they really were "worse than nothing." They jack up the rates on older dogs to the point where owners are forced to drop the policy. I won't go into all the problems I have had with them over the years. Now that my elder dog has passed, I am immediately switching policies for the younger one. Good riddance!
3 People found this helpful.
I recently got a Vizsla puppy, and the first time we took him to the vet VPI rejected our claim. The reason was complete BS and was in their super fine print. This is the worst possible pet insurance company on the planet. STAY AWAY!!!
3 People found this helpful.
After some confusion over my plan, I came to realize that while their site shows that their top tier plan covers "spaying", it in fact does not. When I asked an agent about it, their response was "yea... we know about that and have told management that they should take it down, but they haven't". The agent went on to tell me that they stopped covering spaying LAST FEBRUARY... over a year ago. When I asked why do they show it and what would happen if I had signed up under that plan and submitted a claim for a spaying, I was pretty much shrugged off by a "Richard". Be warned as well, if you submit a claim, make sure it is a closed invoice (even though it does not state it anywhere on... Read More
3 People found this helpful.
I have three cats well now two- I have had VPI now Nationwide for over two years. I have paid thousands of dollars in monthly premiums and never had to use the insurance. In reading these comments seems like a common thread-- They denied my claim for my Cat due to inherited condition.. What they have concluded on there information isn't anywhere on the 22 pages of data from my Vet-- So why even have a diagnosis from a Doctor when they come to their own conclusions. I am befuddled. Since I have had to euthanize by beloved pet--- after their 100.00 deductible i was granted 65.00- Buyer beware---
3 People found this helpful.
VPI has turned into Nationwide (is NOT on your side). I wish I had known of alternatives when I started with this company when my 11 yr old toy poodle was a puppy. Contrary to the above description, they don't charge an annual deductible, they charge $50 deductible for every illness. So if you need a vet visit for 2 things, you lose $100 off the top. Their 'reasonable charge' benefit schedule hovers around half of the real life charge. On top of that, they take 10% off of their reasonable charge, giving you even less. Now that my little guy is really sick, I'm dismayed at how little they pay for each disease, the exclusions, and their policy of limiting coverage to the one-time benefit... Read More
3 People found this helpful.
since being taken over by another company VPI has hit an all time low. Nationwide is NOT on their side. I have been a customer for many years and it's become so bad I am renewing with another pet insurance company. DO NOT PURCHASE A POLICY HERE!
3 People found this helpful.
Christmas night, my kids found our dog having seizures. We rushed her to the emergency vet and with great care, she is now doing well. We submitted the claim for the emergency visit thinking the pain of the huge emergency vet bill incurred on Christmas day won't be so bad. Of the $1352 submitted, they paid $295. Over her lifetime, I have paid $4648 in premiums, submitted $7264 in claims and have been paid $2696. Save your money, start a savings account for pet care because this is not the way to do it.
3 People found this helpful.
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Our Partner
- No enrollment or administrative fees
- Accidents, illnesses & emergency care
- Most claims are processed within 2 days
- Flexible premium & deductible options