Healthy Paws Pet Insurance Review

Hillery, We’re sorry that your customer service experience did not meet yours or our expectations. We appreciate the fact you scheduled a call with one of our Customer Liaison Managers for 2/11 so we could provide answers to your issues. In regards to the claim for the urinary tract infection, our manager informed you that has been appealed and processed based on the deductible/reimbursement level you chose at enrollment. Insurance regulations require that we send out a notice to our clients whenever there is a policy change. We will always email you regarding the premium increase prior to your policy anniversary date, using the email address you chose for your account. It was just coincidence that you received this notification while you were dealing with the issues with your claim. We truly understand that no one likes any form of premium increase. Our management team works hard to keep our premiums as low as possible while still providing comprehensive coverage. New technology, advancements in veterinary treatments, and overall claim costs are taken into consideration when assessing our rates. Premiums are determined based on the rates and rating rules filed and approved within each state’s Department of Insurance. These reflect the cost of treatment, advances in veterinary medicine, your individual pet’s breed, gender, age and other factors, in addition to the overall claims experience for the program within the region your pet resides. As a result, we need to increase the premium level for all pets in your state so you and your pet can have continued access to the best veterinary care. Rest assured, we will never penalize you with higher rates for making claims. All pet insurance companies, no matter how they market their benefits, will raise rates to keep up with the rapidly rising cost of veterinary care. We do our best to be transparent regarding annual premium increases by including this information on the "Frequently Asked Questions" page of our website. Again, we apologize for the issue with you claim and hope your babies are doing well.

michaelaguillory3 - We are very sorry to hear that your pup Quintus needed major back surgery. Thank you so much for the kind words and for taking the time to write your review. It's people like you who are helping to raise awareness about the importance of having pet insurance for their furbabies and we thank you for that. Please give your sweet little Frenchie another big hug from us!

saraheprinty - We are sorry to hear that your dog needed a major leg surgery after fracturing his leg. Poor guy. Hopefully, he'll be back to running and playing like a normal pup very soon!. Thank you for all the kind words regarding Healthy Paw's excellent customer service and quick reimbursements. We take great pride in delivering top-notch customer service and a simple claims process. Please give your sweet boy a big hug from us!

Quinn - Thank you for taking the time to share your story. Having a sick pup and not knowing what to do, or where the money to pay for the expensive treatments in going to come from? Having Healthy Paws pet insurance gives pet parents peace of mind in knowing that if anything ever does happen to their furbabies Healthy Paws has their backs. We are so sorry to hear that your sweet pup had to go through al of that and hope he never has to go through that again. Please give him a big hug from us!

GOgrl - We truly appreciate that you have been a valuable member of the Healthy Paws Family for since 2017. Our management team works hard to keep our premiums as low as possible while still providing comprehensive coverage. New technology, advancements in veterinary treatments, and overall claim costs are taken into consideration when assessing our rates. Premiums are determined based on the rates and rating rules filed and approved within each state’s Department of Insurance. These reflect the cost of treatment, advances in veterinary medicine, your individual pet’s breed, gender, age and other factors, in addition to the overall claims experience for the program within the region your pet resides. As a result, we need to increase the premium level for all pets in your state so you and your pet can have continued access to the best veterinary care. Rest assured, we will never penalize you with higher rates for making claims. All pet insurance companies, no matter how they market their benefits, will raise rates to keep up with the rapidly rising cost of veterinary care. We do our best to be transparent regarding annual premium increases by including this information on the "Frequently Asked Questions" page of our website. We also do our best to be transparent regarding the need for medical records by including that information on our website. Providing a pet’s medical records at the time of enrollment is not necessary for coverage. We only request a pet’s medical records at the time of their first claim instead of requiring them at the time of enrollment since most pet parents are aware of their pet’s pre-existing conditions. We would then use those medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions which would keep us from approving a claim. There are other pet insurance companies that follow the same protocol in regards to the need for medical records. Give your pup a hug from us.

jay.125b - Thank you for the kind words. We are so glad you are so happy with your Healthy Paws pet insurance coverage.

timothygray2489 - Thank you for the kind words and for taking the time to write your review. We are so happy to hear that you are so happy with your Healthy Paws pet insurance coverage. Please give your pup another big hug from us!

loridangercano - Thank you so much for all the kind words regarding Healthy Paws amazing customer service, coverage and reasonable premiums. We take great pride in making every aspect of our valued family members Healthy Paws experiences as pleasant and easy as possible. We are so sorry to hear that your dog has been dealing with some ongoing health issues and hope he gets back to feeling like a normal pup very soon. Please give him a big hug from us!

Melody - We are sorry to hear that your sweet little Frenchie required major back surgery. Hopefully, her rehabilitation is going smoothly. Thank you for the kind words and for taking the time to write your review. It's people like you who are helping to raise awareness about the importance of having pet insurance and we thank you for that. Please give your pup a big hug from us!

camilia.ramirez41 - Thank you so much for the kind words and for trusting Healthy Paws to protect all of your furbabies. We are so happy to hear that you have been so pleased with your Healthy Paws pet insurance coverage. Having a sick or injured pet can be very stressful, but having Healthy Paws allows pet parents to focus on their pet's health rather than the costs associated with expensive life-saving treatments. Please give your furbabies another big hug from us!