Healthy Paws Pet Insurance Review

Jasmine - We appreciate the fact you’ve been with us over the years and that we have been able to provide coverage for your pets claims during that time. We truly understand that no one likes any form of a premium increase. Our management team works hard to keep our premiums as low as possible while still providing comprehensive coverage. As the Customer Liaison Manager explained to you via email, new technology, advancements in veterinary treatments, and overall claim costs are taken into consideration when assessing our rates. Your monthly premium has gone up because the increase in claim payments has been faster than the premium increases in your state over the years. As a result, we need to increase the premium level for all pets in your state so you and your pet can have continued access to the best veterinary care. All pet insurance companies, no matter how they market their benefits, will raise rates to keep up with the rapidly rising cost of veterinary care. We do our best to be transparent regarding annual premium increases by including this information on the "Frequently Asked Questions" page of our website. When you enroll with Healthy Paws, your monthly premium is charged automatically to your credit or debit card each month on the same date that you enrolled. Since you are automatically billed, our Pet Parents use their credit card statements to keep track of these charges with no need for any other invoice. We also do our best to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (veterinary exam fee). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. By making the office visit fee (vet exam, emergency exam, recheck or consultation) and routine dental cleaning part of the pet parent's financial responsibility, it allows us to offer a complete accident and illness plan at an affordable monthly premium. Our policyholders value comprehensive accident/illness coverage and unlimited benefits at reasonable rates, which is why they choose to assume the responsibility of paying for those costs. In regards to our call centers, we have multiple centers throughout the United States. If these trained representatives cannot answer your question, your concern is sent to one of our highly trained customer care team members in our WA office. If you have requested a callback, our team will call and if they cannot reach you, we do send an email letting you know we called and requesting a good time for the team member to call again. Give your baby a big hug from us. The Healthy Paws Team

Julie - We truly appreciate that you have been a part of the Healthy Paws family over the years and that we have been able to provide coverage for your pets. We understand that no one likes any form of premium increase and your pending increase is larger than normal. Our management team works hard to keep our premiums as low as possible while still providing comprehensive coverage. New technology, advancements in veterinary treatments, and overall claim costs are taken into consideration when assessing our rates. Premiums are determined based on the rates and rating rules filed and approved within each state’s Department of Insurance. These reflect the cost of treatment, advances in veterinary medicine, your individual pet’s breed, gender, age and other factors, in addition to the overall claims experience for the program within the region your pets reside. As a result, we need to increase the premium level for all pets in your state so you and your babies can have continued access to the best veterinary care. Rest assured, we will never penalize you with higher rates for making claims. All pet insurance companies, no matter how they market their benefits, will raise rates to keep up with the rapidly rising cost of veterinary care. We do our best to be transparent regarding annual premium increases by including this information on the "Frequently Asked Questions" page of our website. Give your babies big hugs from us.

Ross - We are sorry to hear that your pup has required three major surgeries, but we are so happy to hear that all were covered by Healthy Paws. Thank you so much for all the kind words regarding our super easy claims process. We are so glad that you have been able to provide Roslin with the very best veterinary medical care over the years without having to worry about the cost. Thank you again for taking the time to write your review and please give Roslin another big hug from us!

Matt- Thank you for the kind words and for taking the time to post your review. We are so happy to hear that you have been so happy with your Healthy Paws coverage and customer service. Please give your pet a big hug from us!

luv2nou2 - We truly appreciate that you have been a part of the Healthy Paws family over the years and understand this increase was larger than normal. Per your review, we also know you haven't had to file any claims and we hope that you never have to--this means your pet is healthy and accident free. Our management team works hard to keep our premiums as low as possible while still providing comprehensive coverage. New technology, advancements in veterinary treatments, and overall claim costs are taken into consideration when assessing our rates. Premiums are determined based on the rates and rating rules filed and approved within each state’s Department of Insurance. These reflect the cost of treatment, advances in veterinary medicine, your individual pet’s breed, gender, age and other factors, in addition to the overall claims experience for the program within the region your pet resides. As a result, we need to increase the premium level for all pets in your state so you and your buddy can have continued access to the best veterinary care. Rest assured, we will never penalize you with higher rates for making claims. All pet insurance companies, no matter how they market their benefits, will raise rates to keep up with the rapidly rising cost of veterinary care. We do our best to be transparent regarding annual premium increases by including this information on the "Frequently Asked Questions" page of our website. Give your pup a big hug from us.

Nancy- We are so happy to hear that you have been so happy with your pets Healthy Paws coverage and easy claims process. Thank you for the kind words and for taking the time to post your review, we truly appreciate it. Please give your pet a big hug from us!

sls- Thank you so much for your kind words regarding our customer service and fast claims reimbursements. We are so sorry that your kitty had to have major hip surgery and hope that the recovery is going well.

MIchele- We are so sorry to hear that your pup had to have such extensive leg surgeries, we hope that the recovery is going well. Thank you for the kind words regarding our easy claims process and friendly customer service. We are so happy to hear you have been so pleased with your Healthy Paws policy and look forward to providing you and your dog unparalleled service for many years to come. Please give your pup a big hug from us!

Fran- Thank you so much for taking the time to post your review and for all the kind words regarding Healthy Paws. By sharing your story you are helping to raise awareness about the importance of having pet insurance for our furbabies and we truly thank you for that. We are so sorry to hear that your pup Mia has been in an out of the vets, we are so glad that we can be there for you and her. Give Mia extra big hugs from us!

Michelle- We are so sorry to hear about your pups major knee surgery, and hope that recovery is going well. Thank you so much for taking the time to share your story and for all the kind words regarding Healthy Paws amazing customer service. Please give your sweet baby a big hug from us!