Healthy Paws Pet Insurance Review
3,231 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3231 Customer Comments & Reviews
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These people stink. Most everything on a bill is not covered. They continually ask for medical records over and over, even if you recently submitted. Simply not worth the cost.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
timpanob - We're sorry that you are not satisfied with your plan. We do our best to be transparent throughout our website, during the enrollment process and in the plan documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (vet exam, emergency exam, recheck or consultation). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page. Of the claims that were submitted and not covered, they fell into one of the limited exclusions listed above.
All claim decisions are based off of your pet’s medical records and the signs/symptoms that are noted in those records. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions which would keep us from approving a claim. We appreciate your efforts to provide us with those records, but we're still in need of some missing information. Once those records are received our team can process your claims.
I purchased Healthy Paws insurance a few years ago, when we got a second dog. I read reviews and chose Healthy Paws based on them. I have not been disappointed! Their website is easy to navigate, the policy was easy to set up and all of the terms are outlined. You can choose from different reimbursement percentages. I chose a 90% reimbursement. I have had to use it several times for one of our dogs, most recently when he ran into the road and was hit by a car. I uploaded the info they asked for and they responded within a day, asking for additional info if they needed it. I uploaded that and they again responded within a day. I had all of the documentation to them on a Tuesday afternoon,... Read More
This is the most unpleasant customer service experience I have ever had. After no email, phone call, or physical mail notification that my payment didn't go through, they canceled my account. We registered my puppy at under a year, and now, as an almost 2 year old lost all that time, money, and benefit of getting in at a young age because the company failed to reach out for a new form of payment. After being on the phone with 3 reps, one being disconnected on the healthy paws line, we were told we 1. cannot reactivate our account to receive the same rates/benefits since that is "fraud" after it was canceled (without notice to us might I add) and 2. Cannot even start a new account with them... Read More
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
kmheid - We're sorry that your pup wasn't feeling well. A Healthy Paws plan is continuous until either canceled by the policyholder or if there is non-payment of premiums. We understand that there are times a policyholder's credit card used on the policy could be lost, compromised by fraud or that there may be a change in bank accounts, expiration date, etc. In a case where a credit card transaction for premium payment is declined, we send two emails to the policyholder informing them of the issue using the email address on their account, we re-try the credit card on file two more times and then mail a notice via the postal service of cancellation prior to the cancellation effective date.
If a pet parent determines they want to re-enroll, insurance regulations require we follow the approved rates and rating rules approved by that state’s Department of Insurance at the time of new enrollment. These rates take into account the cost of treatment, advances in veterinary medicine (including specialty and emergency care), your individual pet’s breed, gender, age and other factors, within the region your pet resides. We’re sorry to lose you as a policy holder and hope your baby is feeling better.
I am extremely grateful to have purchased insurance through Healthy Paws for my baby girl. I have been using them since 2015. They are extremely responsive and it's easy to submit a claim. I have never had a problem and the reimbursement is very quick. I downloaded their app and all I need to do is take a picture of the invoice and click on "Submit". That's it! I now don't worry about costs and I can focus on the health and well being of my furry baby. Right now we are dealing with some serious issues and have had quite a bit of expenses. It's such a relief to not worry about money and only focus on my girl getting the help she needs. I think they are exceptional!
very fast, no hassle, dependable
No problems submitting claims, our pet is now eleven years old and since she was a puppy, we have had her covered, claims get reimbursed promptly and without any issues or extra paperwork. As of late, we have had more medical bills, but healthy paws have always been there. Highly recommended.
My dog Astro had an accident and broke a tooth, we were so blessed and lucky to find Dr. Gengler and to have Healthy Paws as our pet insurance. They covered 90% of the entire bill. Astro was able to get access to the best Veterinarian Dentist and to get the best treatment performed by an amazing surgeon and all this thanks to this amazing health insurance.
Highly recommended, very professional and reliable. So far, so good. Thanks !!!
I have never had pet insurance in the past, but I decided to take the plunge back in March/2021. A month ago, when my pup had been attacked I was SO grateful I had it to help with the vet bills. It was so simple to sign up originally, and so easy to file a claim. I've had incredible customer service and have been very impressed with the speed with which my claim was processed. Not to mention, a very thoughtful follow-up email we received checking up on our pup's recovery! I'm truly impressed with Healthy Paws and so grateful for them through this challenging time!
Dear Healthy Paws, I am 68 years old, disabled and on social security. The love of my life is in your care. My heart is in your hands. Without Healthy Paws, my little boy, Dude, would have had to be euthanized because I could not have afforded the doctors who are healing him. I live a simple life. It’s just Dude and me, 24/7 buddies. We wake up together, walk together, play together and fall asleep peacefully together. When Dude started having unexpected problems, Healthy Paws was right beside me, making it possible to pull him through. I would have been shattered without Healthy Paws. I was prepared to exhaust all my meager savings to keep Dude alive. I was prepared to... Read More
This is the best company I have ever had for my pet insurance. Unlike other companies I have dealt with, this company pays out your claims promptly and without endless excuses to reduce the amount of the payments. When you sign up for a 10 percent deductible, you get back a full 90% of your vet fees. Other companies I have dealt with manage to come up with various exclusions bringing down their claim payments to only around 50% on a 90% plan. In fact, I recently had vet bills of over $30,000 dollars for my two sick dogs, one receiving cancer treatments and the other needing major knee surgery. Healthy Paws paid me the full 90% of some very expensive claims. They even sent an email asking... Read More
Healthy Paws Ins. Is amazing! They are very cost effective and pay out at 90%. Their staff is very helpful, kind and curtious. They always treat me like family and know just what to say in times of need.
Top Rated
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- No enrollment or administrative fees
- Accidents, illnesses & emergency care
- Most claims are processed within 2 days
- Flexible premium & deductible options
