Healthy Paws Pet Insurance Review
1,479 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer. Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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We couldn't be happier with healthy paw's support, turn around time and customer service. It's been a long battle with our little doggy and we are staying positive. Without healthy paws we wouldn't have had as much time with Mishka; we are so grateful.
I highly recommend Healthy Paws. It's services are as advertised. I am skeptical about insurance companies due to the horror stories I hear about them, however I have have been with Healthy Paws over two years now and have submitted a dozen claims and have been completely satisfied with their service. My claims have been from a small visit to a major surgery in excess of $3500 and Healthy Paws sticks to its agreement by providing payment with no question. The only down fall I have noticed is that my premium increases every year due to claims I submit. I wish this wouldn't be the case. Thank you Healthy Paws!!
RIPOFF! I've been paying this policy religiously for two pets for several years. They've made thousands off of me. When one of my pets needed surgery, I had to fork out thousands. The process took a ridiculously long time and I was only reimbursed less than 15% of what I had to spend. So if I had to spend $10,000, I was reimbursed less than $1500. This charge couldn't be included. That charge can't be included! I worked hard for the money I paid to them to make sure my pets were covered. And when a crisis hit, I feel like I was really taken advantage of. Not happy! Stay away unless you want to be taken for a fool!
Customer Care of Healthy Paws Pet Insurance
Customer Care of Healthy Paws Pet Insurance
George, We apologize that it took longer than usual to process your claims. All claim decisions are based off of your pet’s medical records and it took a few attempts on our part to have your veterinarian fax them to us. In regards to your claims, they were all covered by your policy according to the deductible and reimbursement level you chose at enrollment. As with any policy that includes a deductible, the deductible has to be met before any reimbursements are made. In your case, your initial claim was covered, but went towards your deductible, The other claim covered the balance of your deductible and a check was sent to you based upon the reimbursement level you chose.
Healthy Paws is very quick and accurate. Claims are assessed within 2 business day of receipt and a check is sent out immediately, even for large amounts. In addition, when they see that your pet has endured a serious procedure, someone at Healthy Pets sends a note to see how she is doing. I was a wreck when I took my dog in for knee surgery. Knowing that most of the costs for the procedure were covered eliminated the additional financial stress. Thanks, Healthy Paws!
I cannot say enough about Healthy Paws Insurance. We never expected to need it, but when our 4-month old puppy golden retriever suffered a fractured leg and needed expensive surgery, HP rescued us from a very expensive bill. No hassles, no questions, no hesitation, just unequivocal support and first class service with a smile. On the few occasions we've called and spoken to a representative, they have been knowledgable, patient, courteous and compassionate. They even wrote to see how our puppy was healing just a week after her surgery. The website is user friendly and straight forward. Healthy Paws has my full endorsement on every level and I'll be recommending them to every pet owner I... Read More
When I first got my dog I started paying attention to how many friends had horror stories of pet illnesses and the huge costs involved in treating their pets. I thought maybe I better look into pet insurance. I did some research and read reviews on a number of companies and settled on Healthy Paws. It seemed to grant the most coverage and I felt like it was the best choice for my adventurous little boxer puppy. It's a decision I will NEVER regret. The company offers a variety of plans to suit your various needs. The coverage they offer is incredible. Not to mention the ease of submitting claims on-line and the quick turn around on the reimbursement. My dog recently contracted a rare... Read More
So we've had Mr Pickles since 4 months old, and we took out pet insurance with Healthy Paws straight after getting our little guy. Less than 2 weeks after the waiting period finished Pickles was having surgery to remove things he shouldn't have swallowed (rocks, sticks, ribbon etc). Healthy Paws didn't flinch, and with the necessary documentation paid out 90% of the $2,500 cost for the treatment. Thank you Healthy Paws, what great service!!!
Healthy Paws is absolutely amazing. I have had to submit a couple of high dollar claims in the last month and never gotten the run around on my reimbursement. After dealing with other companies that I had to fight to get claims paid this was a refreshing and welcome experience. I highly recommend this insurance!
Healthy Paws made submitting a claim and redeeming benefits straightforward, hassle free and fast. The reimbursement amount was exactly what we expected based on our deductible and reimbursement level. We were under enough stress with our dog's CCL tear diagnosis - not having to worry about the costs, submitting claim, etc. was such a relief. If you're thinking about pet insurance (and every pet owner should be) do not hesitate to sign up for Healthy Paws!
I cannot recommend Healthy Paws more highly. I'd give them 10 stars if I could! We had only been a customer for a little over a year when our dog, Ruger, got loose and injured both of his knees. Turns out the big guy tore BOTH of his CCLs and needed surgery on each leg. Healthy Paws was right there with us and processed our claims before the credit card payments were even due. For a more detailed account of our experience, see my blog post "The Hedge & The Hound: Why Smart Investors Buy Pet Insurance" here: http://www.reisupllc.com/blog/healthy-paws-pet-insurance-review