Figo Pet Insurance Review

Figo is a Chicago-based pet insurance provider that cover cats and dogs. Founded in 2012, Figo takes a very technology-centric approach to pet insurance, incorporating a cloud-based platform to manage all your medical records and relevant information. The company offers coverage that is relatively generous, and unlimited benefits as an option.

Rating: 8.4 / 10 (Excellent)
Disclosure: We receive advertising revenue from this partner. Learn more.

How is Figo rated?

Breakdown

10/10
Coverage
8/10
Benefit Limits
9/10
Deductibles
10/10
Reimbursement
10/10
Claims and Service
6/10
Pricing
6/10
Enrollment

Overall Rating: 8.4 / 10 (Excellent)

Figo offers extremely generous coverage for the price. Its standard plan covers items that most high-level plans won't, unless they are made available as costly add ons. Figo is the only company we are aware of that has an 100% reimbursement option. Though, this will mean the highest premium. The company offers unlimited coverage as an option and will waive payments if the animal is receiving life-saving care. However, Figo is relatively new and does not possess the experience or time in business as some of our other featured companies.

Company Profile

Full Name
Figo Pet Insurance
Year Founded
2013
BBB Rating
A+
Underwriter
Markel American Insurance Company
Moody's Financial Rating
A2
Standard & Poor's Financial Rating Financial Rating
NR
AM Best Financial Rating
A
Company Website
Headquarters
10W Hubbard St. Ste, Chicago, IL, 60654
Mailing Address
10W Hubbard St. Ste, Chicago, IL, 60654

Figo Coverage

Coverage Specifics

Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out of State Coverage
Commercial Pets Covered

Coverage - 10 / 10

Figo offers three plan levels and all of them provide substantial coverage for the price compared to most other companies. Figo's least expensive plan covers normal accidents and illnesses, but also things like prescriptions, hip dysplasia, exam fees, alternative treatments, prosthetics, mobility devices, and treatment for behavioral problems. The other two plans only go up from there, covering lost pet advertising and reward, and vacation cancellation. Figo also no exclusions for hereditary or congenital conditions, or pre-existing conditions if they have been cured for 12 months. Figo is the only company we are aware of that will waive copays and deductibles for life saving care.

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Dental Illness

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care
  • Behavioral Therapy
  • Prosthetics & Mobility Aids

Benefit Limits

Specifics

Benefit Limit Types
Unlimited

Benefit Limits - 8 / 10

Unlike some of our other top companies, Figo does not offer unlimited coverage as a default. You can choose between $10,000, $14,000 and unlimited. For complete peace of mind you may have to go with the high end plan to get the unlimited coverage, as advanced techniques and specialized treatments are costing more than ever before. Figo does not operate on a benefit schedule.

Deductibles

Key Facts

Deductible Type
Annual
Minimum Deductible Offered
$50
Maximum Deductible Offered
$500

Deductibles - 9 / 10

Like all the best options, Figo allows you to customize your deductible with four choices between $50-$500. However, the company will waive the deductible if your pet is receiving life saving care. This is an annual deductible not per condition.

Reimbursements

Key Facts

Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
100%

Reimbursement - 10 / 10

Figo offers reimbursement levels of 70%, 80%, 90% and 100%. They are the only pet insurance company we are aware of that reimburses at 100%. They also pay out on the actual vet bill.

Claims & Service

Key Considerations

Advertised Response Time
5 days
Claim Form
Online Portal

Claims and Service - 10 / 10

Figo's claims process is completely paperless and features fast and easy mobile claims with an average approval time of 10 days. You can either take a picture of the bill with your phone and submit it via the cloud, or uploaded it to your email client and send it that way. Turnaround times are faster than most if you select direct deposit. The company is reachable via text, chat, phone, email, Twitter, or Facebook Messenger. Figo even sends get well cards to sick pets or care packages to those who have passed away.

Pricing: How much does Figo cost?

Starting Monthly Premiums

Dogs
$52.85
Cats
$28.99
Rate Details: Annual Deductible: $50, Benefit Cap: $10,000, Reimbursement Model: 70% of Actual Cost

Pricing - 6 / 10

Figo offers you more extensive coverage than most competitors at a price that is in line or slightly higher than average depending on the plan, deductible, and reimbursement percentage you choose. Plus, the cloud platform gives you access to a virtual pet lover community. Advantages include, pet-centric activities and stores around you, vaccination and appointment reminders, and online pet profiles that can assist those looking for lost animals.
Available Discounts: Medical services pet Internet partner Multiple pet Strategic partner Annual premium payment discount Veterans and serving military discount Veterinary clinic staff and students discount Corporate group benefit plan

Enrollment

Enrollment Age & Waiting Periods

Min Enrollment Age
0 weeks
Accident Waiting Period
5 days
Illnesses Waiting Period
14 days
Free Look Period
30 days

Enrollment - 6 / 10

Figo covers all dogs and cats 6 weeks and older. There is no upper age limit, which is great as many other plans have one. There are also no breed restrictions. Waiting periods for accidents and injuries is 5 days, and 14 days for illnesses. There is also a 6-month waiting period for problems associated with patellas and cruciate. Figo offers an online discount at enrollment and a host of other discounts including full pay, shelter/rescue, military, service dog, and multi-pet.
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