Embrace Pet Insurance Review
142 Customer Comments & Reviews - see all comments
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Embrace Pet Insurance Agency LLC is a pet insurance provider based in Cleveland Ohio that sells policies for dogs and cats. They were founded in 2003 and are underwritten by American Modern Home Insurance Company. Embrace has an A+ rating with the BBB, consistently positive online reviews, and is known for broad coverage and fast payouts.
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142 Customer Comments & Reviews
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I am very pleased with the responsiveness and quality of service I have experienced with Embrace.
We are so pleased with the way our claims were processed. Efficient, thorough and responsive -- we could not have asked for a better customer service experience!
Had to use insurance and was very helpful during phone call and also speedy payment. Thank you embrace
I have been with embrace for 8 years now. I have always been so impressed with the customer service and quick reimbursement of claims. Sadly, right before Christmas ,our sweet lab suddenly became partially paralyzed. After several vet visits, a specialist visit, and an emergency cat scan, We learned that she had a bone cancer that had invaded her spinal cord. We had to let her go. Embrace not only answered all of my questions, They paid my 2500 dollar claim in just a couple of weeks. They made a difficult time easier. I was able to give my Holly the care that she deserved, without having to worry about cost.
I have had Embrace for my dog Riley for the last 9 years. I think I may have only had 1 or 2 claims during those 9 years. This year she got very very ill. We spent thousands and thousands of dollars getting her healthy again and Embrace was great to work with. they accepted all the paperwork from our vet and we had a reimbursement check in hand before her stitches have healed. I feel so fortunate knowing we have Embrace for our pets.
I have had my kitty insured by Embrace for several years. Also have a Wellness Plan for her. Both the Accident/Illness insurance and the Wellness Plan pay for themselves in terms of money saved on vet bills. Embrace has developed the most streamlined claims procedure. The customer simply accesses a one-page claim form that is already marked with the pet's name. Then she takes it to the vet, who adds doctor's notes and an invoice. Some vets will fax the completed form to Embrace. Others ask the customer to do it. Once Embrace receives the completed form, the claim is reviewed and paid in about one week. The money can be direct deposited to your bank account. Should you need to speak with... Read More
It is unfortunate that a pet insurance company has chosen to deceive pet owners. Read the fine print. They take your premiums (not clarify what is not covered, auto-renew) but do not pay the claims.
Next time a customer is in duress, explains to you numerous times that they don’t have any money to pay out of pocket and can’t afford a large hospital bill don’t tell the customer “you’re covered” tell them how much is covered; even if this means repeating the percentage covered multiple times. Take into consideration that the customer is likely about to lose a member of their family and they don’t need “you’re covered” only to receive a $3,000 bill (copay). Have the intestinal fortitude to tell them in a compassionate way that no matter what, you will pay “X” percentage of this bill. Personally, I believe your customer training and/or language is in need of a serious... Read More
I've never been more infatuated with an insurance company. My kitten got sick & Embrace reimbursed us within DAYS of me submitting the claim. The first claim always takes the longest, but after that everything was so quick. When your baby is sick, the bills pile up so responsiveness is so important. They were not sneaky or rude. They helped me every step of the way & there is no scary fine print. I would absolutely suggest Embrace to anyone.
Embrace has been wonderful in covering our dog Walter's claims in a timely manner. Initially there was some confusion with records from one of our other dogs and with one phone call it was corrected! Walter developed pneumonia and was hospitalized for 3 days. Recheck a week later revealed a mass in his chest. We then had a CT scan completed that revealed masses in both lungs. This has been an emotional time and knowing we could do what needed to be done for Walter without worrying about how we would pay for it has been a huge load off our mind and I would never be without insurance. All of my pets will be Embraced for life! Thank you Embrace.