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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Michael A
7/20/2020
Didn’t spray yard,did not announce himself upon arrival,came to my property unannounced, every action caught on recorded cameras, not happy, expect immediate refund!😡


tleader1967
7/20/2020
Concern: My wife stated that she only saw the service technician only treat the front yard with the pellets for the ant activity and not the sides or back yard. and he only did the front after she said something about the service. What is the actual service provided for us? is there conditions of what is treated or not treated? what is listed on the service report, was it actually completed? does it really on takes a couple of minutes to complete the listed service? we are concerned the service is rushed to save your costs and time. ?


L
Leslie B
7/20/2020
Kevin Anderson did a great job and was very thorough - thank you!


L
LISA M
7/20/2020
Richard Cortes did a great job. He called me to tell me what he did and if I had any concerns or needed anything wlese to be looked at.


modikhushboo
7/20/2020
i have been a customer for over a year and have had many technicians work on my property. but the job done this last time was not satisfactory. I need a reservice again in less than 2 weeks.


S
Sarah
7/20/2020
Justin takes the time to find all the spider webs, wasps nests, etc. and remove them. He takes care not to spray where my fruit trees and vegetables are, whether in ground or in pots. He is caring and careful and very much appreciated!


tonyamcdougal
7/19/2020
Josh Johnson was our tech. He was very well informed and answered all of my questions. He texted before coming as a courtesy that I greatly appreciated. He was very well mannered and personable. Thanks Josh👍👍


Carmela G
7/19/2020
Omar was very pleasant and attentive to my pet concerns. I am pleased that the webs were cleaned from the house. So far, so good.


B
Bruce J
7/19/2020
Benjamin was awesome. He was courteous and unobtrusive. He let me know what was going to be done, and was kind to my family


Kathleen R
7/19/2020
Friendly guy who went above and beyond clearing out a nest above and under the deck for our children. He also help with ants inside when we spoke to him about her concern. Incredible personality. Great guy. Was so nice to my 4 year old that following him around during his visit. Nicholas rees was amazing!



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