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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Sandy R
7/20/2020
Jeff was very professional and did a great job. I definitely recommend Aptive Pest Control.


T
Tiphne B
7/20/2020
Thank you for being so accommodating and professional. You really helped my family out with the pest.


C
C S
7/20/2020
Travis was very polite & professional. And answered all my questions. Thank you.


L
L. K
7/20/2020
Thank you for taking preventive measures to spray for various pests as requested.


D
DeWayne O
7/20/2020
Please do not send Hector back to my house. He once again did not do as instructed. My wife had to ask him to spray the back porch area (which is attached to my house). Please do not send him to the house again.


julicarothers
7/20/2020
Doric Sayre went above and beyond with our service today! He was knowledgeable and professional.


kjlang60
7/20/2020
Jarell Mills, seemed to have done a good job. Very personable and respectful. My wife was here, I got here about 10 min later and he was already done w/ the outside. I asked him to do some spraying on the inside, which he did but he was about to leave. I told the sales person that I prefer the inside always gets hit a little. Over all good experience, hard to rate a 5 when I wasn't here during the entire treatment. Also, I thought they were supposed to call when they were on their way? Otherwise, I would have been here.


Ted M
7/20/2020
The technician did a great job. He called before he started the service.


P
PJ S
7/20/2020
Rang the bell to let me know he was there, but stayed 6 feet away. Did the work and left - that's fine.


C
Clara D
7/20/2020
Mr. West was very courteous and completed the work quickly and efficiently, paying special attention to our requests.



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