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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Reg P
7/22/2020
Tech did a great job. I was supposed to notified when work was to be done. I received an E-mail the morning of. Not good


lwitte
7/22/2020
The service was wonderful. He took great care around our outdoor cats and the vegetable patch. We have cured our cellar cricket problem. The technician was polite and worked with great efficiency.


M
MN951
7/22/2020
Our last quarterly treatment did not do anything to stop the spiders. Don't know if it was poor application or ineffective materials. Either way, we called in for a re service as we are covered in webs. They came out two weeks later and said that they would only be sweeping the webs away, no treatment. I was told that if he were to spray they would have to charge another quarterly fee. Then he did the worst job ever sweeping webs. Spent all of 2 minutes. Every other company re treats if the initial treatment doesn't work.


Carlos B
7/22/2020
He sprayed but there are roaches inside and need him to spray inside. Account is 1684261


risa.davis
7/22/2020
Our technician was great today. Explained his process and what we can expect. Thank you!


B
Beverly S
7/22/2020
Steve was very professional and as I live in a condo....he double checked to be certain he was treating my property. I really felt sorry for him working in this heat/humidity in a long sleeved shirt as he was here early in the day. It was already extremely hot and made working outside very uncomfortable.


shiedevlin
7/22/2020
Teams are specific with what I want them to do when it comes to the extermination of the insects. Respectful and on time. Thank you for doing a great job! Kalen, Dylan, and Taylor! I would suggest with the pandemic going on right now, they should wear their face mask for their protection and their customer's protection. mainly when speaking with customers. But aside from them, they are awesome!!


Nikki L
7/22/2020
Very attentive and responsive to my needs. Punctual and professional young man.


Niko T
7/22/2020
There’s 4 bees nest that were not removed and are still there in the front and back I’m not happy with results


Ayo O
7/22/2020
He did a great job getting all the spider web, not like the previous technicians. Would recommend him to come back



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