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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
moparfamily4
7/22/2020
Our tech was very professional and sweet. She made sure to get all cobwebs and serviced all areas. Very, very pleased! Karen Scrudder


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Julie
7/22/2020
Actually, I am not happy with the job at all. I was told my front and back yard would be treated for fleas and ticks and my fosset by my doors would be sprayed with a repellent after the itty bugs and webs were removed. None of this happened. I was also told the inside would be completed for spiders and roaches along the baseboards and the guy said it would get done on my next visit. The tech did not tell me he was completed before he drove off and was here for about 15 minutes. No way he got done what I was promised. I feel completely ripped off. I called customer service and waited over 20 minutes and no one came to the line. I believe it if this is the bait and switch they are doi...Read More


K
keithbs1953
7/22/2020
My technician did a thorough job and also took care of my special request. I had wasps behind a few shutters and he eliminated them. Sorry I did not get his name. His work was done on 7/20 at 1692 Cactus Drive, Naperville, IL.


J
Jane
7/22/2020
Josh gave very good explanations of process. He was very polite while on-site.


J
Jim C
7/22/2020
Collin Nicholson was very professional and courteous ! Waited for me to get home . So as to explain all that was done and what to expect going forward with Aptive pest control .


jdejesusconsulting
7/22/2020
My tech was knowledgeable and helpful. He delivered a great customer service.


C
Cindy
7/22/2020
Micah & Guillermo are very friendly. They checked with us whether we have special treatment area and provided detail treatments after they finished. Nice work!


lorrieeckman
7/22/2020
both Melissa and Fidel were friendly and completed the job as was originally described to me. I tried to filled out short questionnaire so Melissa would be eligible for a bonus, but the website did not work. Please acknowledge Melissa and Fidel for a job well done.


H
Heather W
7/22/2020
Great service. The guy was very nice and respectful. He let me know when he arrived, exactly what he would be doing and he let me know when he was done!


Darcy S
7/22/2020
We were here, waiting in the yard and we had canceled plans so we could be here when the technician arrived so we could show them where the hornets nest was. I had called several times to confirm my service and was told that our house was the next stop. We waited for 2 hours for the technician to arrive. No one ever showed up. Again, we were here in the yard the whole evening. We ended up going to Home Depot to buy some spray. We are very disappointed.



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