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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
B
Beth K
7/31/2020
The technician showed up when they said they would. And they did not seem to disrupt anything. Very pleased.

Frank J
7/31/2020
The technician did great work. She was quick and thorough. and very professional.

Andrew B
7/31/2020
Excellent customer service. Ms. Jones was friendly and thorough with her works. Kuddos for her work!

M
Melissa L
7/31/2020
Really nice guy. Worked quickly and also called another technician to spray for fleas and ticks because my neighbor has chickens that come in my yard and he couldn't use the granules.

robopharm
7/31/2020
Ricardo S. was very efficient and polite good job done Every visit should be this easy

M
Mike O
7/31/2020
Thank you for your prompt service, accommodating the dogs, and for the friendly conversation.

hvrhon
7/31/2020
Excellent service provided today by the technicians. They arrived on time and after they finished, they provided me with the details of the job. The team was friendly and professional and I would recommend them to my family and friends.

M
Michael w
7/31/2020
I have a EXCELLENT TECHNICIAN and he is the person I want to service my home. He is very respectable and very knowledgeable.

kafoley1
7/31/2020
Check the notes of the person I talked to today! The person did what he’s train to do. I’m not satisfied with the program!!! Can’t get to three stars on your graph.

Karen M
7/31/2020
Hi, the technician did a great job on our property, they always do. However, I do have one question....on the services performed it is marked: filled the bait box for mice/rats. We do not have mice or rats, the bait box that we have is for voles. Is there a difference in the bait? Please let me know one way or the other. If there is a difference, please come back out and fill it with vole bait. Take care and I am looking forward to hearing from you. Thank you so very much.

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