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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Nancy B
8/11/2020
This technician always performs in a thorough manner and, in the past, has answered all of my pest control questions with expertise. Always professional, positive, and helpful.

tyshlek
8/11/2020
Technician explained all the aspects of the treatment, asked what was needed. Great service, Thanks

Michael M
8/11/2020
He had great customer service. He is knowledgeable and preformed his job with great attention to detail.

harry1948.hh
8/11/2020
He was great. Most polite and understanding of the needs and suggested improvements. Hire more like him.

Jackie D
8/11/2020
Our tech was very knowledgeable and took great care of us.

S
Silvia
8/11/2020
He was on time and very polite, he did what he was told, I was very impressed with the service thanks.

O
Olga
8/11/2020
Our technician went to great lengths to spray an area of the house that was clearly infested with wasps, but was hard to reach. We appreciate the extra attention.

R
Rob
8/11/2020
Wyatt did a great job. He thoroughly explained the procedure he planned on doing and then again when the job was completed.

Yvonne L
8/11/2020
Zach, from Aptive, stopped by today and was so pleasant to talk to. We’ve been dealing with terrible ant problems that make it miserable to work in the yard or sit by the fire at night. I was excited to give their services a try. The technician, Melissa, was so friendly and easy to talk to. She knows her stuff so we felt like we were in good hands with her treating our yard. Thank you for coming by and giving us some much needed help with our bug problem, Zach and Melissa!!

Krishna C
8/11/2020
Very friendly, great customer service and very knowledgeable. My second service so far.

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