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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Toni S
8/12/2020
Very knowledgeable and personable. I hope we get him all the time. Thanks!


L
Libba P
8/12/2020
First time meeting Everett Marsh - he was very friendly & professional and performed a very thorough service:) I especially appreciate his attention to the huge amount of spider webs around my home! Thanks Everett!


K
Kandace Z
8/12/2020
Alejandro was very pleasant and great to work with. Friendly and knowledgeable, very pleased with the services provided


M
Mike
8/12/2020
Good people and fair prices. Ask for Bailey to be your technician if possible, he really takes pride in his work!


B
Brad B
8/12/2020
Samuel Lewis was my technician and he took time to answer all my questions and provide helpful feedback.


J
Jenicia S
8/12/2020
I requested external and internal service because my initial service could not be performed for exterior due to rain. I was told by Sales rep I would be scheduled for both.( I contacted the Sales rep because I was on hold with the office for 40minutes attempting to schedule an appointment. He was nice enough to help and had it scheduled the following day) I called day of service to verify with an agent who also verified I was scheduled to receive both inside and out and tech will come between 1pm and 5pm. The tech arrived after 5pm and stated he was only scheduled for a re-service for only the interior and did not have the chemical he needed with him to perform exterior. The tech did not ...Read More


D
Deb
8/12/2020
Very professional and friendly! Arrived exactly when we expected him! Great service!


Mardy W
8/11/2020
Service is always great. Happy with your company It's been over year now very satisfied customer.


S
Stacy R
8/11/2020
Hello! Darnell was very friendly and professional. He wore a mask and removed his shoes when coming indoors to treat our home. Initially, i refused service because someone was supposed to call me from Aptive to work out the problems I had from my first service treatment. That never happened. Darnell assured me that if I would let him complete the service and give Aptive another try, that I would be satisfied. I have no problem with the service or professionalism that Darnell provided, however, I am still seeing critters indoors so I need a re-treatment, since this is essentially my first treatment and not my quarterly. I do not want a stranger in my home and I have discussed my problem ar...Read More


Ellie H
8/11/2020
This guy was great. Kind. Through. Detailed. Through and detailex. I watched as he diligently worked. But here's the thing... I think the product is weak. I've had two service calls. Still... massive cobwebs. A black widow in a space where I know the tech sprayed and right at the back door under my kids feet! I feel like the company is setting these hard working techs up for failure... because the product just isn't working!!! Any help would be appreciated.



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