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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
jrmilward
8/11/2020
Brandon was very helpful and knew his stuff. The initial service done last month did not appear to have done anything and bugs and spider webs were still appearing everywhere. Brandon. addressed it properly and said we should definitely see results this time. Next time make sure Brandon is assigned to our place.


danangiehomyak
8/11/2020
he was very nice a did an excellent job in a timely manner. His name is Rich and I would think he deserves the extra 5.00 I tried to complete the survey but it wasn't letting me even open it. Thank you, Dan and Angie


dimarcomaryflo
8/11/2020
Kyle Bradshaw was very professional and friendly. The service has been great and we have had no issues since using Aptive.


Lynn T
8/11/2020
Last time on my first treatment there were four men to work around the home. Today I got one man who was here for all of five minutes. For this I have to pay $100.00. Seems like a rip-off to me. I would really like to also know what service you are going to provide in February in the dead of winter for bugs?


David C
8/11/2020
Courteous, knowledgeable, quick and thorough. It was a pleasure to have him treat the house.


fawnnocera
8/11/2020
We’ve been with Aptive for a year now and like the service. Joseph Saronge is our technician. He is extremely kind, knowledgeable, and thorough. Love the customer service!


Todd J
8/11/2020
Dallin was nice and friendly, but did a poor job. Didn't knock down spider webs, and sprayed around items outside of house. Called and cancelled my service right after he left. Technician and sales also didn't wear appropriate face coverings required by Oregon law due to COVID-19. Unprofessional and dangerous to interact with customers and not take appropriate precautions.


Laurie S
8/11/2020
Not really sure what kind of job was done....the tech was only here for 3 minutes or LESS....there was not enough time to do a proper spray job, even, let alone de-webb or inspect anything like it says he did on the card he left....


J
John E
8/11/2020
Joe was very nice, but did not do a very good job on our spiders. He left several webs behind and did not put spider control in several areas of our deck and front steps. All of this after we spoke to him about the amount of spiders that we have and told him where they are most prevalent. We still have several spider webs on the front and rear of our house.


B
Bruce
8/11/2020
courteous, attentive to detail. very efficient, fast, and knowledgable. quiet, comprehensive, and familiar with solutions to our mole problem! Yay!



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