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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
rvlaw2015
8/12/2020
Did a fine job. Even came back to the house when I inquired about the treatment. Thanks.


csmays
8/12/2020
Stephen Gerrick was prompt, courteous and efficient. He did a great job.


brettcoldwell
8/12/2020
He came back and did the back yard after I unlocked it after he had left. Thanks


chelseabrowningsmithray
8/12/2020
i see cobwebs and egg saks everywhere. Nice guy but clearly the product doesn't work or he didn't


J
Jason H
8/12/2020
very helpful and informative. took time to explain everything and made sure i understood what was happening.


Mandy H
8/12/2020
I met Aaron on Thursday night and signed up for service for 1 year. Aaron was very professional and had questions to all answers I had for him. Aaron scheduled an appointment for me on Friday between 8-12. Friday came and Andrew was my service technician. He even was there before 12 :) that is a big plus for me. A lot of technicians say they will be there between certain times and show up late. Andrew was not late he was professional and courteous. Andrew answered more questions that I had and walked me through with exactly what he was going to do. I am excited to see that outcome after the 10 day mark.


golfdotzceo
8/12/2020
Santiago was first class. He removed a HUGE hornets nest which we had found. In full Bee keeping outfit etc, and up an 11 ft ladder. The thing that really impressed was that after taking all the gear off and completing the perimeter service he found two more. One was also big enough to require the full Bee gear again. So back to the truck he went and and put all the safety gear on again. This was the last call of the day and late, it would have been easy to ignore something I did not even know was there and go home but he took care of it. Great job done.


C
Chariolett J
8/12/2020
My technician (I don’t have his name) have excellent service. I missed his initial call and knock at the door. He however was able to circle back to provide the service same day. I really appreciated this and it was a good intro of service to come. Thank you!!


Pam E
8/12/2020
helpful and polite and timely and came at good time that's all i can add


Larry K
8/12/2020
Your technician did a fantastic job. Even though he had not been informed that I had an ant infestation he was more than happy to take care of my problem properly and effectively. He definitely deserves to receive a bonus for his service.



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