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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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A
Amy W
9/2/2020
Both our sales guy and tech were wonderful and went above and beyond! The sales guy stopped by to let us know the tech was running behind and gave us an additional discount. Something that is not done these days! The tech guy walked out property to show us where he would be applying the buy spray. I tried to award our tech the $5 bonus but the link was not working. Could you assure he receives his bonus? Thanks from Clearbrook in Avon Lake.


Juanita R
9/2/2020
I cannot remember the technician's name that did our service but I would like to keep using him again in the future.


Kristy E
9/2/2020
Tony was awesome and patient with my questions. He was polite and knowledgeable.


T
Timothy C
9/2/2020
Technician Timothy was polite, informative, and did a fine job. He was respectful of everyone’s concerns about his entry into our home; using foot coverslips and personal masking. While we were speaking Timothy seemed very attentive to our situation while at the same time using the now necessary six foot spacing for good virus protection. Very professional. He is a fine representative of your business.


M
Matthew R
9/2/2020
Allen was great! He was very friendly, helpful, and accommodating. Would highly recommend.


raczyks
9/2/2020
I had some issues with the last service that was done for me. Andrew addressed my concerns very quickly and professionally and took care of all of my concerns. Job well done.


P
Philip D
9/2/2020
Very professional and courteous! He arrived on time and answered any questions or concerns I had.


M
Matt P
9/2/2020
Did a good job. Polite, communicated well. Appreciate the personal approach. Glad to have the same technician repeat service.


dlovely193
9/2/2020
Great technic, listened well and took his time with services. Would definitely refer to family and friends.


T
Tom T
9/2/2020
Miguel did a great job including calling me before he arrived, respecting coronavirus restrictions such as wearing a face covering and not entering the house, spraying the perimeter of the house and the shed, sweeping the webs from the eaves, inspecting glue traps previously left in my basement, giving me new traps to place in the basement, and most importantly explaining things to me and answering my questions. Miguel acted in a professional and hard working manner.



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