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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
feweh.dempster18
9/1/2020
Leslie was amazing, very detailed in his work. He was up front with the issue and he checked out the site of entry for the rodents. He also was informative and I like to know where my money is going. I wish he would come back for the follow up treatment.

lrdddbeck
9/1/2020
they were fabulous.. very respectful and informative did a very thorough job

T
Terry k
9/1/2020
Quentin Willams did a very through job and was very helpful. I will let you know if the treatment didn’t work. I have not noticed any ants 🐜 in the places that he treated, but time will tell.

Greg C
9/1/2020
Aamer is a great guy. Super polite and very knowledgable on everything we talked about. Quick and thorough. Would love to have him back. We watched as he accidently knocked down our stringed lights on our patio, breaking a few of the lightbulbs off so we will have to replace the whole string or up to three strings if we cannot find a matching one as these were purchased 8 years ago. It was totally an accident so we understand, but it would have been nice if he had let us know about what happened as he just left the broken light string and exited. That's my only suggestion.

Tony V
9/1/2020
Great techs..on time courteous . . Thorough. Give them a raise. Thank you

ortensialcpc
9/1/2020
Kyle was amazing!! He called, he showed up, address all our concerns and answered our questions. 5 stars all the way!!

K
Kimberly L
9/1/2020
He let me know what he was doing and when he was done. He asked me what my issues where beforehand.

teke268
9/1/2020
Friendly and did a great job! Looked for spider webs like it was his house. Great job thank you!

J
JoanB
9/1/2020
Jerimiah Bishop came as scheduled. He was very pleasant. Saw our problem. He did more than requested and not only removed the nest on our deck but also our mail/paper box. Fabulous service. Thanks!! Joan B

T
Tanzie L
9/1/2020
The technician did an outstanding job today. He was very polite and extremely professional before and after he finished spraying my home. He was very detailed about the services he provided today and even looked into insect issues I identified before his arrival. He is a true asset to the company. I would love to leave him a tip but the link provided on my email doesn’t work.

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