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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
a.r.rosadopadilla
9/2/2020
He was courteous. He addressed the problem areas in the house. He explained the product to use inside the house and provided recommendations to where to apply.


D
David
9/2/2020
The technician was very polite and courteous. He was knowledgeable about the treatment and was able to answer questions and provide some suggestions on how to prevent the moths from coming back.


Vicki S
9/2/2020
We have been using Aptive since May of 2018. Jared is my favorite technician so far!! He made a great impression and really represents your company well! He was professional, thorough, pleasant and took great care with his work. He really deserves more than $5 for his excellent service on our home. I would like for him to be our technician every time!!! Seriously, that good. I was actually considering cancelling our contract with Aptive because Covid prevented inside spraying which we feel is most important for us. So thank you!!


markvorko
9/2/2020
I happen to come home when the technician was there, he was friendly and professional.


P
Pam p
9/1/2020
Dindial Mahabir was my technician today. He was polite, explained all the work and made sure I was clear with the treatments. He was prepared with shoes coverings and a mask to come into my home. He went up and above my expectations. I only want Dindial to do the scheduled service for my home please. A+++++👍 P.s. my computer wouldn’t let me give him a well deserved $5 bonus, but, that’s nothing on what he earned. Please make sure he gets that. “at-a-boy “ Great employee thank you again Dindial for the great experience.


E
Emily M
9/1/2020
Our technician was informative and fully understood our pest problem. He explained how the treatment will work and what to expect afterwards. We're noticing fewer spiders and look forward to our next treatment.


Louis P
9/1/2020
Eusebio Alvarez was great and very polite. Addressed all concerns and double checked with me before leaving.


N
Natalie
9/1/2020
Erick Espinoza was the most friendly staff member we have been in contact with. He took pride in his job and in serving us. Your company is extremely lucky to have him.


J
Joe
9/1/2020
Courteous and professional. Tech offered alternative solutions to our gnat problem and followed through.


M
MaryAnn P
9/1/2020
Gustavo Dimas did a very good job. He called on his way and rang my doorbell, so I could tell him not to spray the grass. He did a fine job of spraying close to the house.



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