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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
J
Judy P
10/9/2019
Jarred Teft was veryFriendly and professional. Thank you for taking care of our pest control.

B
Bill
10/9/2019
Although I was not home, I left a note of specific items of interest on the front door, and communicated with Pierre Hamel. Pierre said he would take care of the items. We'll see how it worked out.

Susan K
10/9/2019
He did not at de-web the house well at all. I showed him the back wall by the patio which is where the spiders are coming into the house and he said, "We only do the eaves." He also got an attitude and started spraying all my herbs, pepper plants, flowers, my legs and feet. He then said very sarcastically, "Oh sorry." He was horrible and then just left. I called in immediately and spoke with a young lady to report him. He is a TERRIBLE representative of your company. I'm not sure when my contract is up, but I will never renew or refer your company to anyone. It took WEEKS to get someone back out here after several phone calls about the spider problem again since the last guy... Read More

Deb B
10/9/2019
Very thorough and helpful. He did just as I asked and took his time to do a perfect job and get every corner

T
Tom A
10/9/2019
I am glad to have your company as my pest controller. My service man is friendly, courteous, pleasant and speedy. I appreciate all that he did at my residence. Please give him an extra bonus. Thank you very much. Tom Angel

L
Liesl I
10/9/2019
Very Strange Man! My redflags internally go up when he has been here, hard to explain. He is very difficult to communicate with! He has been to my house twice now, because whatever he is doing or what APTIVE uses is NOT WORKING! I'm done w/ this service and will be calling.

aliderma
10/9/2019
Thank you very much Jesse Gorsek for your outstanding work done on my property and around my hose!!! I had lots of spiders and cobwebs around windows and doors, on the bushes and even in the air. I do not see any ants and other pests on the porch as before. Jesse was very nice and highly professional. Thank you Aptive for having such professional service people like Jesse Gorsek.

msvest41
10/9/2019
Linda sprayed product all over the transom window outside our master bathroom. We had recently had the windows cleaned and now this window looks terrible. I do not have a ladder tall enough to clean this window. Very sloppy application.

R
Rebecka
10/9/2019
The eves were swept free of spider webs and we haven’t had any ant problems in the house. We are very happy with our service. Thank you!

mountainranger72
10/9/2019
I called Aptive for a between quarterly service for the Fall spiders, crickets and silverfish and they scheduled me within a week. The tech that came out, Kember Ford was very courteous and obliging. Thank You.

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