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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
AzBatman C
10/9/2019
Am not happy with the service anymore. I had to ask to do the inside. And he was surprised that I even asked for this service, which I thought was included. Including today and the previous couple of services, the techs do not sweep the outer windows anymore. Also seem to just rush through the entire service. Will probably not be continuing the service anymore. I don’t think the money I pay for this is worth what I get.

H
Howard D
10/8/2019
Jacob was thorough in servicing our home; he was respectful in making sure his shoes were covered while performing the inside work. He was candid, but professional as he went about the work. Thanks for sending him to our home and would be privileged to have him perform our next service. Respectfully, Howard

M
Mcminn
10/8/2019
We have been very pleased with the service that Aptive has performed over the past year. The most significant improvement around our home has been the absence of Yellowjackets, wasps and fire ants. Because the products used by Aptive outside of our home leave no visible residue or smell, there is no evidence that service has even been performed, short of waiting several weeks to see bugs, yellow jackets or wasps. The way I know that service has indeed been performed when I get home is that all of the cobwebs on the eaves and around the doors and windows have been removed. Today however, the cobwebs are intact. So, either we paid for service which was not performed or we paid for... Read More

D
Donna R
10/8/2019
I believe the treatment is working. I haven't seen any of those horrible looking bugs that hop so fast. Thank you again Vlad !!!!

Hendrikus M
10/8/2019
Friendly, professional, courteous and very knowledgablle. Technician clean outfitted, easy to communicate with and very willing to explain responsibilities.

D
David
10/8/2019
Very professional! Knowledgeable on his job. Excellent to work with. He was focused on making sure all my needs were met prior to his departure.

C
Charlene S
10/8/2019
Ken was very polite and did a great job. We are now seeing ants behind the entertainment center. We have new carpet coming the 17th of Oct, maybe come after then? Thank you Charlene

D
Debbie
10/8/2019
Jayson was very knowledgeable and helpful. Appreciate his helpful information and friendliness too!

J
Julie A
10/8/2019
Cortez did a great and thorough job this afternoon at our home.

Angelique B
10/8/2019
Didn't know "service" was occuring, stated removal of cobwebs was done yet there are big cob webs still on front and back porch. Can't verify if dervice occurred as no one was home when they came, no appointment scheduled with us.

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