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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
melissabrocking
11/19/2019
Jason was extremely knowledgeable and helpful. He has been our best technician yet and we will continue to request him on every service. Thank you for sending him to us.

richardsantiago
11/19/2019
Zanzi Dorsey was awesome. Did an excellent job and was very courteous and respectful. Thank you for sending him. Ricardo S.

Asya A
11/18/2019
I like the service I am getting from Aptive . Erik is very positive customer care skilled person. Thank you

William S
11/18/2019
this team did a great job and was very informative. They had good knowledge of their work and what is required.

D
Doru B
11/18/2019
Service is not complete.., , I was asking for inside service and is was not performed, the reschedule was also set for complete the service on Monday 11.18.19 around 5 PM !

Carole D
11/18/2019
You have amazing workers, he is professional,friendly and kind, always helpful and checks if we have any problems. Very happy with your services. Give this man a raise!

A
Anthony
11/18/2019
My wife informed me that he was friendly and did a good job! Explained that he found a couple potential mouse intrusion areas and solved the matter which is our number one concern and the reason we signed on with your company!

J
Jim D
11/18/2019
As before, Theo Cox was knowledgeable, diligent and friendly. After gathering, re-filling and placing our bait stations, he did a thorough job of sweeping the sides of our house for spiders. He gave me sound advice on things to watch for going forward, and he had a good idea on how to plug a hard-to-reach hole in the foundation under our deck (I have already followed up on that). I enjoyed working with Theo, and I look forward to doing so again in the future. Thanks. Jim D.

rwaters1952
11/18/2019
Finally! Jessie was the third tech to come out, but he was the only one that went the extra mile and found where our intruders were entering our house from.

Janis G
11/18/2019
The service of my pest control has been very good. The man that did it (can't clearly make out his name) but I think it is Wiw E. did a fine job. He explained what he was going to do and I was happy with his work. HE also closed the gate for mel He deserves a $5 tip.

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  • Residential & Commercial Pest Control
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    Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.
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