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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Mary J
11/19/2019
Very polite, professional, efficient service. The tech explained just what he was going to do.


A
Alison B
11/19/2019
Carlan provided our service today ana was great with our dog who is recovering from surgery. He even left her a little speedy recovery note. So thoughtful!


N
Neal I
11/19/2019
I don't see in the comments made about what service was performed anything about treating the lawn. Was this not done? There are no warning flags from Aptive, so I doubt this service was performed.


ronmke
11/19/2019
As a 2 year customer, I continue to be pleased with the service Aptive provides.


Isa M
11/19/2019
Very polite and clean dirty surface before doing his regular maintenance visit.


A
Alida L
11/19/2019
I previously expressed that I was unhappy with your service and was told it would be rectified with the next technician. Again, he was pleasant, however, I had to ask him to take his boots off before walking in the house. I asked him if he was given booties - yes he had them but they were in the car. That was just the start. I had to wipe up drips across the hardwoods and unfortunately I was unable to see presumably all the ones on the carpets. The spray at times was 7” away from baseboards and very messy. Even my gel kitchen mats had to wiped off - by me. It was. It good at all. I worked in the pest control industry at an executive level, as well as compiled training... Read More


kcarter2453
11/19/2019
That is not a current picture of our house????? Did someone actually visit our home ??


Andi F
11/19/2019
Courtney Gist was our rep today. I told him where we were having a problem and he sprayed inside and out. Very nice young man.


David N
11/19/2019
It was the first technician that I felt I needed to tell they did a good job! Every other tech came a did a half ass job. Sam was great! you need more employees like Sam!


Ameeneh E
11/19/2019
As always, the technician was helpful and knowledgeable. I never feel like they are such a hurry to get to their next job. He took his time to listen to my concerns and went above and beyond to see where the mouse may have been getting inside my attic.



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    Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.