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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
jim.d.catalano
6/9/2020
Jarret Mason serviced my home. He was very kind and considerate. He did an excellent job explaining the services he preformed. I'm looking forward to his return.

hershmanmaria
6/9/2020
Gladle ho was very professional and no nonsense. Knew what had to be done and performed the task quickly.

G
Gina A
6/9/2020
Did not list treatment for bees and stink bugs as requested. Salesperson asked permission to treat inside of garage, but that was not done by technician (garage door closed and he did not ask for it to be opened). Side note - salesperson flat out lied about servicing neighbors and offering me a special discount because treatment being done next door before mine. Next door neighbor did not contract with you. Don't appreciate deceptive tactics, and do not wish to do business with such companies.

ddalleva
6/9/2020
Chris is a very nice, receptive tech! Listened to any concerns I had, and addressed each with professionalism. Thank you!

buschep
6/9/2020
Very professional and helpful. He gave good info to prevent those pesky mice to stay out of my garage!

jaszak2
6/9/2020
Charles S. represents your company well. Did a very complete job. We would like to have him as our regular service person.

hendersondallin
6/9/2020
He did an amazing job and was super helpful and friendly! We have an infant and he was careful to make sure the necessary precautions were made when treating our home.

Sharon D
6/9/2020
Taylor was friendly, answered questions, knowledgeable, found sites we didn't see. Didn't rush job. Happy with her abilities. She may have been late to another appointment as we requested she not treat in the lightning.

G
Gloria C
6/9/2020
Jason Foland was the technician who treated my property today. He seemed to concentrate on all areas of my house.

C
Constance W
6/9/2020
Very respectful and timely. He asked me my concerns and addresses them.

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