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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
M
madison
6/9/2020
Very friendly and great service! Only about 1 hour later and already see dead bugs so thank you!!!

enazareth
6/9/2020
Osakuni was very polite and asked if we had any concerns and did a great job addressing them. Thank you!!

claffman1
6/9/2020
Spoke with Ferney. Did a nice job. Pleased with his performance. Spoke with my wife and made her feel at ease with the job he was doing. Thank you, Jim & Nicki Claffey...

K
Kathy K
6/9/2020
Very helpful and found some ants I hadn't even seen. Great job; thanks!

Richard O
6/9/2020
Our technician arrived on time and was very professional. He was also very informative and polite.

nancylacher
6/9/2020
Allen Watts is personable and professional. He explained the initial treatment process thoroughly and answered my questions. Great customer service, thank you!

B
Bindi
6/9/2020
Very good service! The technician attended to our questions patiently and was very courteous and cooperative. Thanks.

Angela T
6/9/2020
Just had the spider webs knocked down and spray applied - no small job. However, I was disappointed that James didn’t ring the bell to let us know he knocked one of the flood lights in the soffit and smashed it. It went into the front yard. He knew we were home because I talked to him. If my son, working from home, hadn’t heard it, I’m afraid someone could have stepped on a piece of glass as this is a busy part of the yard. A lightbulb is not a big deal. Show us the courtesy of ringing the doorbell and let us know.

shastado88
6/9/2020
Charles (pj) was very nice and seemed to do a good job.

D
Diana R
6/9/2020
Russell was excellent at explaining not only about bugs but how to keep other rodents from around our home.

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$150 off Pest Control In Your Neighborhood

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  • Environmentally responsible products
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  • Residential and commercial pest control 
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