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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
jmc4dm
6/26/2020
appreciate the service and keeping us pest free, looks like they may have helped with the carpenter bee problem

Heather C
6/26/2020
Blake Notified me upon arrival and left details of everything he completed.

David B
6/26/2020
First time used this service. Will comment later when I can see results!

E
Ethelyn T
6/26/2020
He was very nice and very efficient. Friendly. I liked him. Thanks, Lee

josephguidetti
6/26/2020
Raymond did a great job. He provided professional service, was courteous and knowledgable.

B
Bianey
6/26/2020
Loved the service provided! Very knowledgeable staff explained everything that was done and what they used.

L
Lynne H
6/26/2020
Fantastic job today by Alan Mosely! Alan came to the door, introduced himself. We walked around the property and talked about special issues. Alan placed more treatment and more traps as I requested. Alan went above and beyond to say he would schedule the neighbors home to be treated same day as our treatment. Excellent service!

K
Kim
6/26/2020
I canceled my service and am in the midst of filing a claim with the BBB regarding your company. I will also be posting my experience on the Nextdoor App to make my neighbors aware. I've called your offices several times today, and was told that someone from my "regional branch" would be in touch. I signed up for the service yesterday evening. The sales person did his job - completely sold me on the deal. I was very excited to be working with a local company! The technician(s) showed up to my property and rang my doorbell. I have a video doorbell, so I reviewed the video a few minutes (maybe 3-5 mins) later. I then went to the live feed of all my cameras to see where he was at on...Read More

A
Audree M
6/26/2020
Please send Keaton every time!!! He is beyond knowledgeable, most professional and very friendly. I appreciated his personal service. His partner was great also. Thanks

masinclair00
6/26/2020
Sawyer Irvine was polite, friendly and efficient. He was kind and patient while answering my questions. He was very thorough in explaining things to me.

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$150 off Pest Control In Your Neighborhood

  • Focused on safety
  • Keep pests out of your home with interior and exterior treatments
  • Environmentally responsible products
  • Certified, professional specialists
  • Residential and commercial pest control 
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