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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Veronica R
7/3/2020
Cody was informative and did a great job. Very friendly. The service appointment was done in good time.


C
Chel l
7/3/2020
He was very thorough, friendly, and efficient! It was nice to be able to get the inside of my home treated again!


halle.r.smith
7/3/2020
Rex Lynch did a great job! He went above and beyond to remove all the spider webs and mud dauber nests and wasp nests, as well as spray around the perimeter and doors/windows. Much appreciated!


Rachel B
7/3/2020
The technician, Donovan, left our gate wide open, and one of our dogs got out. If you go into someone’s yard to do work and leave the gate open (especially if it was closed when you showed up), that’s a problem.


ldaggz
7/3/2020
Jeff Brooks did nothing but sit in the truck in the a/c the whole time his partner did all the work, but other than that the services was great and the guy was really nice and informing


E
Edmund E
7/3/2020
The tech was polite checked to see if we had paid. Asked if he was supposed to do the inside also or just the outside. I said the gentlemen that came the day before said he would do both. The tech said ok, its up to you, he then came inside sprayed a couple of spots near the kitchen walked towards the rooms and left to go outside. He stated if it was ok to walk around the property and I said yes. A few minutes went by and he had left. I dont think he ever entered my backyard, I found out later the gate was locked so could not have gone back there without us letting him in. So I am not sure what was done here. 5 min in the home and never entered the back yard?


dorianlv59
7/3/2020
Kyle has been to my home a few times. He is very professional and a pleasure to deal with. Your company needs to add the name of the technician that does the service so we know the name.


Zane W
7/3/2020
Armando worked hard getting the area treated, some aggressive hornets came back and we couldn’t get out again but I was able to rid them myself, we were warned this could happen, but I haven’t seen any since! Thanks for the service!


J
Jeff p
7/3/2020
Seemed like a very nice gentleman, wasn’t very talkative but did his job. I did not get my call ahead to let to give me notice he was on his way.


W
Wayne
7/3/2020
Ken was professional and assured me that he would care for the pest issues. Thanks, Ken.



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