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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Lisa L
7/3/2020
He listened to my concerns , and was very helpful in telling me what bugs there controlling


L
Linda
7/3/2020
It was nice he called when he was here to provide his service and when he was done thank you


S
Susan I
7/3/2020
Being my first treatment, I have to say I was a little disappointed. The technician arrived and alerted me he was here. I told him about the issues I was having and he acknowledged those and said they'd be taken care of. My main issue is ticks. They're all over the grass and get onto the patio, so I'm unable to enjoy being outside. The only thing I saw him do for the ticks was put a line of granules at the farthest point of my yard. I'm not sure how that will take care of all the ticks living in my grass. I wasn't too worried because I was told by Ryan that he would let me know before he left, which he didn't. So I wasn't able to ask him any questions or get clarification as to wh...Read More


S
Steve K
7/3/2020
Konrad did a great job. Informative and helpful. Really appreciate his mask and making sure we were safe. Thanks Steve Kai


T
Tom N
7/3/2020
Brandon was outstanding. Very friendly and informative about what he was doing and asking if there was anything else he could take care of while he was here. I would like Brandon to be the one treating my yard going forward. very pleased with his work!!!


brogdonfamily.investments
7/3/2020
I scheduled A flea treatment. The targeted pests said flea and ticks. A flea treatment wasn’t done.


D
Don B
7/3/2020
David was very through. He went through the entire house inside and out. I would recommend him to anyone. I will ask for him for any service we will need in the future. We found him to be quite knowledgeable And very Professional. We were very happy with his service. Irs however quite surprised that I was billed a fee of $120.00 instantly.


Cindy B
7/3/2020
Not sure what to expect as services explained prior to tech showing up were different. Tech was very prompt, courteous and explained how to use the mouse traps


J
Joe P
7/3/2020
Zero,. Not even sure if he did my backyard, and he did not do the inside. I waited at home all day for this???? We are ending service today at no extra charges for your failure I honor your contract. Today's price better be half price for half the job Joe Precup 832 6893215


Lisa H
7/3/2020
He was very polite, efficient and professional. He shares with me what he was seeing and addressing during the treatment.



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