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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
mulhaque08
7/3/2020
NO HE DIDNOT COMPLETE> E ENTER IN MY HOUSE WITH SHOES AND I REQUESTED TO COVER YOUR SHOES< HE WENT BACK SIT IN HIS CAR AND RUN> THIS IS HIS ATTITUDE Tried t o reach back with Jackson, my sales rep, don't have his no. Can u help me by tomorrow or I will cancel my contract as its new contract and starts today.

K
Katrina C
7/3/2020
Daquane was very nice. He did a thorough job brushing all of the webs from our house and treating for bugs. I was concerned about needing to be gone w/ my dogs for so long in the hottest part of the day to let the spray dry as I didn't think about it when I scheduled my appointment, but he assured me that I could have them treat the inside of our home when they do the follow-up visit.

db73104
7/3/2020
Aaron was very polite and courteous. He willingly did all areas that we requested. Great job!

J
Jennifer
7/3/2020
He did great job. He was on time and quick .

Pat H
7/3/2020
Very nice, EFFICIENT, FRIENDLY YOUNG MAN. His service was competent and quick.

Madeline V
7/3/2020
Hosea was pleasant and courteous. He answered all my questions. I noticed what a thoroughly good job he did. I'm extremely satisfied.

E
Eric S
7/3/2020
Octavius did a great job servicing our home for pest control. Looking forward to seeing how the additional treatments work for protecting the roses and controlling fire ants.

pegfields
7/3/2020
The review put 5 stars automatically by itself...not my doing. I'm very concerned. A week ago I got my quarterly service. Last night big roaches were on my kitchen cabinets and on my family room floor. Fortunately a different guy came out today. However he left mud dauber on the house and worse yet, residue on the floor from removing dauber nests. Please tell me how to submit pictures.

pmendelson
7/3/2020
Thorough, clearly had worked on the house. We were having trouble with wasps and she removed a nest.

regorcall
7/3/2020
Greg is always friendly and courteous. I am very glad that he is my technician, and I hope it remains that way.

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  • Residential and commercial pest control 
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