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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Lori S
7/10/2020
He let us know he had arrived and was very polite. He was careful to maintain social distance. He worked quickly. Thanks!


dmatthewsnj
7/10/2020
Great service. Gordon went above and beyond. He even called in to the facility to request research of the type of Wasp he was exterminating. Turns out they are harmless! Thank you.


reaston
7/10/2020
Shawn Donnelly did an outstanding job since we seem to be having a tick emergency and I have had lyme's disease. He treated all areas around the property, especially in the areas where I acquired lyme's disease. We still have bees on the property so we are very pleased with your lawn treatments. Also, all sorts of birds are nesting in all the shrubbery. My wife and I also appreciate the careful appointments that you have established with us so all gates are open to all areas of the lawn. Thank you. I would like Shawn to have the five dollar tip but that feature of your response website is not working. Thanks again, Shawn and Aptive. RE


rdroberts7
7/10/2020
I was well pleased with Damon as the Aptive technician. He was very professional, knowledgable, and informative. He has a great attitude and is customer-focused.


V
Vince O
7/10/2020
Kept appointment time Was pleasant and polite Answered questions Completed job in a timely manner


Louise H
7/10/2020
Chris did a very good job of treating the are a around my property. I was not very happy with the prior treatment, however, chris seemed to cover all areas very goog.


J
Jennifer
7/10/2020
Aaron did a great job today. He was professional and polite.


J
James &
7/10/2020
All Aptive representatives were very nice and seemed to know what they were doing. We have been happy with the results of treatment with the exception of spotting a few tiny ants in various places. Could we get a recall and get these little rascals out of the picture? Thank you, James and Jewel Dodson


kjmjsm2007
7/10/2020
The technician was super friendly, professional and thorough; I would highly recommend!


Cathy R
7/10/2020
The Technician came at 9:05 pm. My Daughter across the street called to inform me that someone was outside my home spraying something. He was here for about 5 minutes and was back in his truck leaving when I approached him.. He did not complete the service. Had my daughter not seen him I would not have even known he was here. They did take the money out of my account for a non complete service. This is very dishonest and I have no faith in this Company that the treatment would be done correctly if I happened to not be home and showing up at dark is unacceptable. He did not knock on the door, it was nearly dark and I had no appointment set notifying me that Optive was coming that d...Read More



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