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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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S
Sonia S
7/10/2020
The technician had done his job well, even one rat that we've mentioned seen, showed up dead on the front yard. Thanks


D
Donald C
7/10/2020
Daniel Baganiski was very friendly when we spoke as he did his service in the pouring rain. I appreciate the service and getting him out here quickly.


Tom B
7/10/2020
Very pleasant , professional and attentive to my issues. Preformed his assessment and tasks in a timely manner.


xiaom700
7/10/2020
He wear mask and kept distance, which is good. He is efficient and careful. Good job.


M
Martha C
7/10/2020
David Vidal called before he arrived early which was convenient for me because I had to attend a conference call. Mr. Vidal was friendly, polite and performed his duty efficiently and in a timely manner. I appreciated his service and looking forward to continued professional service with Aptive.


C
Carol S
7/10/2020
While I appreciate Sebastian arriving punctually at 4:35, he was gone by 4:45 and only lightly sprayed house exterior perimeter. He did not perform the 2nd spraying of the lawn for flea larva/slugs and seemed to be having trouble with his sprayer and in a hurry. I am very disappointed.


A
Aaron T
7/10/2020
Victor arrived first thing in the morning, Explained what he was going to do, and asked if there was anything else we would like for him to do. Sprayed some extra areas at our request and avoided some other areas at our request. Very friendly and respectful. Five stars! Thank you, Victor!


K
Kunal P
7/10/2020
Very friendly and helpful. We were very happy with his service and would like him to make more visit to our place.


K
Kelle I
7/10/2020
The representative Michael was prompt courteous efficient and polite. He explained the entire process and was very knowledgeable about the company and the chemicals used. He expressed genuine concerned to the questions asked and did an excellent job. He made the process as seem less as possible. He went above and beyond to ensure our safety by wearing a virus and wearing protective coverings over his shoes. Definitely will recommend to others.


R
richard
7/10/2020
Very knowledgeable about pests. Went above and beyond. Absolutely would recommend Matt to everyone!



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