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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Ellen F
7/9/2020
Bruce Sadler was very professional; let me now when he arrived and when he had completed the job.

longkarissa21
7/9/2020
Lisa was super friendly and outgoing. She fixed whatever I saw with no questions asked. As well as being very informational. Thank you!

D
Debra J
7/9/2020
Very professional and pleasant. He got straight to the job and informed me when he completed the job of what he did.

jjlucey80
7/9/2020
Nice technician who was very professional. Greeted us at the door and really tried to understand our pest needs. Thank you!

sdk45130
7/9/2020
Very nice and respectful technician. He Asked me questions in order to gain perspective on the property and then went to work. Job was performed exactly as he explained to me Before beginning treatment. Great job!

dennis.resurreccion2064
7/9/2020
Roberto Gutierez was helpful and explained clearly the process of what they will be doing to me.

Lance B
7/9/2020
Ricardo was very thorough and professional !! He made sure before he left to explain everything to me and made me feel very comfortable my problems was resolved after his inspection and treatment !!

Magda S
7/9/2020
as always excellent and very professional service will recommend to everyone thank you

shearbeauty2112
7/9/2020
Aaron Jones was an absolute professional! He explained the process clearly and made sure we knew exactly what was to be done. He was very friendly and had a wonderful smile on his face. He let us know when he was finished and was on his way. He was a great representative of this company and definitely deserves recognition for his superior customer interaction skills.

Jose C
7/9/2020
As always, very professional people. Have kept my house free of scorpions since started their service!

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