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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Dana B
7/10/2020
Great job! Went above and beyond to explain exactly what the service covered. Thank you Colby!


K
Kristina E
7/10/2020
Darrell W. was very respectful, professional, well-spoken, and kind. I attempted to use the provided link to provide the $5 bonus to Darrell but the link did not work. This is disappointing and does not serve your employees well given they may be very reliant on tips and bonuses, and I assume the bonus program was part of the appeal of the job. I would certainly hope this will be resolved swiftly as this does not speak well to the company.


miltberger
7/10/2020
The technition was very professional and efficient. He also was accommodating to our requests for treating trouble areas.


D
Diane S
7/10/2020
Bruce was excellent. Professional and helpful. And this morning, I see thst the mouse traps have been successful! Thank you, Bruce, for your help.


ecenri13
7/10/2020
technician did a good job, he knew what he was doing, professional


T
Titus
7/10/2020
Very friendly, informative about the service, and thorough with the provided service


L
L R
7/9/2020
I am giving the technician a high rating. She explained everything very well. I am disappointed in the sales person who told me they could spray in the attic if it had flooring, and had lowered the attic ladder. The technician let me know she is not allowed to go in attics. I am also disappointed that he didn’t tell her in my order to not park in front of the mailbox and that we recently spotted snakes on the property. I was told each payment for each quarter would be $99, so I hope that still holds true. I also would like the schedule emailed to me if possible.


Billie M
7/9/2020
Kirby did a wonderful Job and was very mannerable Thanks so Kirby!!!!


azkittie
7/9/2020
Guillermo was courteous and explained what chemicals he was using, that they were safe for our puppy, and what pests they would treat. He also reminded us about the re-treatment service if we did notice any pests before the next service.


Jim P
7/9/2020
We were surprised that you sprayed the glass on the rear french doors.



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