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Safeway Moving Systems Moving Companies Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
255 Customer Comments & Reviews - see all comments
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Founded in 1987, Safeway Moving Systems is a moving services broker that provides local, interstate. and international moving and storage services through a network of moving companies. With offices in Chicago, Illinois and Richmond, Virginia, Safeway serves both residential and commercial customers.

How is Safeway Moving Systems rated?

Breakdown

4.5/5
Services Offered
4.0/5
Coverage Area / Company Type
5.0/5
Reputation

Overall Rating: 4.5 / 5 (Excellent)

You can go through the process of interviewing a bunch of moving companies and comparing a series of estimates before hiring someone to move you into your new home or office. And many people do. But if you want to hand some of that complexity off to someone else, you can hire a moving services broker like Safeway Moving Systems. The won't carry your boxes, but they will take some of the other burdens of moving off your shoulders. Through its large network of partner moving companies, Safeway Moving Systems offers both residential and commercial customers interstate and international moving services. They also offer the ancillary services that are often important to a successful move like packing and storage.

Moving customer satisfaction is directly linked to the company that performs the physical moving of their belongings. But Safeway Moving Systems states that their services are 100% guaranteed.

Services

Service Offerings
Residential
Corporate
Distance Offerings
Local
Interstate
International
Additional Services
Self-packing Storage / Shipping Cubes
Storage and re-delivery
Storage
Packing & Unpacking
Quote Options
Online
Phone

Services Offered - 4.5 / 5

Safeway Moving Systems can move you cross-town, cross-country or across the world. The company can also pack you up, store your belongings in climate-controlled facilities, and unpack you again when you arrive at your new home or office space. The company's website does not mention automobile moving services.

Reputation

2017 Complaints
10
BBB Rating
A+
Number of BBB Positive Reviews
14
Number of BBB Neutral Reviews
0
Year Founded
1987
Date Collected
2020-09-08

Reputation - 5 / 5

Safeway has been in business for more than three decades. The company earns an A- rating from the BBB but is not rated on Trust Pilot. In the past year, there have been 10 complaints filed with the Department of Transportation against Safeway. This is not a particularly high number of complaints; many moving companies have more.

Brokers like Safeway Moving Systems are at a disadvantage when it comes to controlling their reputation in the marketplace. They're middlemen. Middlemen can be very useful. For one thing, they can sometimes find you a lower price than you might be able to find yourself on many services, including moving. But with Safeway, you need to keep in mind that the company that carries your boxes down the stairs and drives them where they need to go is not going to be the company you signed a contract with. That means that Safeway isn't always responsible for customers' problems—either physically or legally. It also means the reviews and complaints you read about the company may actually be about one of Safeway's partner moving companies. That being said, brokers are responsible for working with high-quality partners. They're implicitly vouching for the ones they choose to work with. We advise everyone booking a move through a moving broker to request the name and DOT number of the partner moving company actually assigned to them. Then do a little investigating, particularly at the Department of Transportation website. If you don't like what turns up, you can request another company to handle your business.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3166589

Fleet - 4.5 / 5

Since Safeway Moving Systems is a broker and doesn't actually perform moving services itself, they don't have a fleet. By working with a wide network of brokers, however, they have access to a very large fleet. This can be an advantage in scheduling a move that suits your calendar in a timely manner.

Contact & Additional Info

Homepage URL
Company Phone
(844) 728-6899
Headquarters Address
1440 W Taylor St. Unit 676, Chicago, IL, 60607

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255 Customer Comments & Reviews

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Coralie T
2/14/2022
I'm extremely pleased with the service I received from Safeway Moving. I moved from AL to CA in November, and all my things arrived in perfect condition in a relatively timely manner. I was nervous about choosing a moving company because you hear so many horror stories. I chose Safeway Moving because they my brother had used them thrice in the past- so I figured they would be a good choice and they were. I was assigned a move coordinator who was very responsive and answered my thousands of annoying questions in a timely and courteous manner. She walked me through the process for my long distance move - it was extremely easy. I never felt like I was being left in the dark and they pretty... Read More


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Dennis B
2/14/2022
I cannot say enough about Safeway Moving! Every single step from the moment I called for an estimate right up until the move was done was easy and efficient. We were moving from MT to AZ and had no idea what was needed and what to expect. Antonio answered all of my many questions along the way promptly, the staff that came to our house were lovely, and the driver was amazing. Our belongings had to be stored for a couple of weeks prior to being moved into the house, and we were thrilled to see our same driver on other end guiding the delivery folks through the unloading and unpacking. They put our beds together for us along with a few other things which we really appreciated. Seriously... Read More


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Espinoza V
2/9/2022
Daren and his team were PHENOMENAL. They were all smiles and so friendly even while moving the abundant amount of furniture and boxes from our two-bedroom apartment to our three-story townhome. They got everything done in five hours, which we quoted, and there were no hidden fees or additional fees for cling wrap and cushions to protect fragile items. Nothing was broken or damaged, and everything went smoothly. I could not recommend a moving company more, and I will use Safeway Moving if I ever move again in the future! Justin was beneficial and kind throughout deciding a time and how many hours we would need based on our move.


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Aubrey F
2/9/2022
Anyone who is reading this and trying to decide which moving company to use, take it from me. You will not be disappointed choosing Safeway Moving. There is nothing I hate more than moving. I've moved myself from apartment to apartment, but decided to try out a moving company this time around for a long distance move. They not only made my move a piece of cake, they were friendly and happy and so easy to work with. They showed up on time to the first location where I only had a few items for them to move. I showed them what they needed to take and they did it so quickly, it was amazing. They happily met my sister at the second location. She said that they were so friendly and great to work... Read More


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Donahoe J
2/8/2022
As an interior designer, I’ve worked with many moving companies. I have also moved personally three times in the last three years. I can honestly say that this was by far the best company I have worked with. From the sales team, to the moving crew, everyone was extremely friendly and professional. On the day of the actual move, the movers went above and beyond to fit large furniture into small spaces and moved pieces within the house when I changed my mind about the layout. I moved from a 2 bedroom house to a 2 bedroom house. The team arrived on a Thursday, packed us up and moved out on Friday morning. We had everything moved in by 6pm. I would definitely use Safeway Moving again and would... Read More


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Theodore K
2/8/2022
We hired Safeway Moving for our summer vacation move, and they were wonderful. It was simple to arrange the move with Jonathan. The crew members were all fantastic. Courteous, professional, and incredibly supportive. They worked quickly and got us all moved in about 3 hours, which was great for our schedule as well as keeping the budget low. They handled our belongings with care, and not a single piece was damaged during the move. We were apprehensive about hiring movers for the first time, but we had a great experience and will plan to hire them again.


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Elwyn O
2/7/2022
First of all moving is such a pain anyway and this one was just pure stress. We had a date set and everything in motion except movers. We had called, emailed a bunch of places, and honestly I had had enough I wasn't comfortable with anyone and they all seemed shady. My girlfriend then took over and within minutes sent me Safeway Moving link. I called them and spoke to Zachary and immediately was at ease. She was so nice and informed me of everything you would hope a company would tell you even the "hidden" fees as you would say. Which they didn't have any. They were very honest. The moving day came and we had 2 guys Harry, and Zachary. Let me tell you these poor guys had stairs everywhere.... Read More


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Horacio C
2/7/2022
The team were exactly on time and worked super fast and efficiently. Before the move, I was a bit worried about moving some pieces of furniture through a very narrow hallway. But they moved all the valuables very efficiently through the tight spaces in my house. All the stress of the “big move day” dissipated as soon as I saw how friendly, careful, fast and efficient the guys were! I couldn’t be happier. Also, Gregory from their office who helped me set this up was amazing. We had a video conference call/walk through our townhouse and surrounding environment so there were no surprises, when the team arrived. They knew exactly what to expect even before arriving at our place, and were well... Read More


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Angelo P
2/3/2022
We had a tough timeline as we needed to move out and in at the very same day. It was not a simple task with our two-bedroom condo filled with books (heavy ones) and pictures. I contacted these guys, and they responded right away with "Sure, no problem". Indeed it was no problem for them. They came, packed everything with a smile, moved our stuff to the new location, unpacked and put everything in place. They made our move so easy that the very next day, after a little clean-up and decorating the place, we enjoyed the new apartment as if we hadn't just moved. Fantastic! Not to mention the very affordable price for the full move-out/in service. This company is a lifesaver. They work with... Read More


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Frederick H
2/3/2022
First of all moving is such a pain anyway and this one was just pure stress. We had a date set and everything in motion except movers. We had called, emailed a bunch of places, and honestly I had had enough I wasn't comfortable with anyone and they all seemed shady. My girlfriend then took over and within minutes sent me Safeway Moving link. I called them and spoke to John and immediately was at ease. She was so nice and informed me of everything you would hope a company would tell you even the "hidden" fees as you would say. Which they didn't have any. They were very honest. The moving day came and we had 2 guys , John, and Miller. Let me tell you these poor guys had stairs everywhere.... Read More



Top Rated
Our Partner
  • $400 discount for interstate moves
  • Specialized in long-distance moving services in the continental US*
  • 30 days of free storage with free re-delivery
  • 10% early reservation discounts (30 days advance notice)
  • Discounts available for AARP, AAA, military and students
*excluding Alaska and Hawaii