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Safeway Moving Systems Moving Companies Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
255 Customer Comments & Reviews - see all comments
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Founded in 1987, Safeway Moving Systems is a moving services broker that provides local, interstate. and international moving and storage services through a network of moving companies. With offices in Chicago, Illinois and Richmond, Virginia, Safeway serves both residential and commercial customers.

How is Safeway Moving Systems rated?

Breakdown

4.5/5
Services Offered
4.0/5
Coverage Area / Company Type
5.0/5
Reputation

Overall Rating: 4.5 / 5 (Excellent)

You can go through the process of interviewing a bunch of moving companies and comparing a series of estimates before hiring someone to move you into your new home or office. And many people do. But if you want to hand some of that complexity off to someone else, you can hire a moving services broker like Safeway Moving Systems. The won't carry your boxes, but they will take some of the other burdens of moving off your shoulders. Through its large network of partner moving companies, Safeway Moving Systems offers both residential and commercial customers interstate and international moving services. They also offer the ancillary services that are often important to a successful move like packing and storage.

Moving customer satisfaction is directly linked to the company that performs the physical moving of their belongings. But Safeway Moving Systems states that their services are 100% guaranteed.

Services

Service Offerings
Residential
Corporate
Distance Offerings
Local
Interstate
International
Additional Services
Self-packing Storage / Shipping Cubes
Storage and re-delivery
Storage
Packing & Unpacking
Quote Options
Online
Phone

Services Offered - 4.5 / 5

Safeway Moving Systems can move you cross-town, cross-country or across the world. The company can also pack you up, store your belongings in climate-controlled facilities, and unpack you again when you arrive at your new home or office space. The company's website does not mention automobile moving services.

Reputation

2017 Complaints
10
BBB Rating
A+
Number of BBB Positive Reviews
14
Number of BBB Neutral Reviews
0
Year Founded
1987
Date Collected
2020-09-08

Reputation - 5 / 5

Safeway has been in business for more than three decades. The company earns an A- rating from the BBB but is not rated on Trust Pilot. In the past year, there have been 10 complaints filed with the Department of Transportation against Safeway. This is not a particularly high number of complaints; many moving companies have more.

Brokers like Safeway Moving Systems are at a disadvantage when it comes to controlling their reputation in the marketplace. They're middlemen. Middlemen can be very useful. For one thing, they can sometimes find you a lower price than you might be able to find yourself on many services, including moving. But with Safeway, you need to keep in mind that the company that carries your boxes down the stairs and drives them where they need to go is not going to be the company you signed a contract with. That means that Safeway isn't always responsible for customers' problems—either physically or legally. It also means the reviews and complaints you read about the company may actually be about one of Safeway's partner moving companies. That being said, brokers are responsible for working with high-quality partners. They're implicitly vouching for the ones they choose to work with. We advise everyone booking a move through a moving broker to request the name and DOT number of the partner moving company actually assigned to them. Then do a little investigating, particularly at the Department of Transportation website. If you don't like what turns up, you can request another company to handle your business.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
3166589

Fleet - 4.5 / 5

Since Safeway Moving Systems is a broker and doesn't actually perform moving services itself, they don't have a fleet. By working with a wide network of brokers, however, they have access to a very large fleet. This can be an advantage in scheduling a move that suits your calendar in a timely manner.

Contact & Additional Info

Homepage URL
Company Phone
(844) 728-6899
Headquarters Address
1440 W Taylor St. Unit 676, Chicago, IL, 60607

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255 Customer Comments & Reviews

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carolutay
2/27/2022
I had a terrible experience with Safeway. The only nice part was when there were trying to sell us and succeeded. I would advise you to not go with this company. I cannot understand how they could receive decent reviews from anyone. I contacted the company to give them the opportunity to make it right - there was no response. UGGH Run fast and far. It would be cheaper and less aggravation to just purchase all new stuff.


E
Elza M
2/22/2022
During my move, Edward and Peter, were amazing. They arrived 10 minutes early, which was fantastic, and their devotion throughout the procedure was outstanding. Edward office team made me feel extra by paying close attention to my concerns. Everyone contemplating a relocation should consider Safeway Moving. They'll make sure everything goes smoothly and without any anxiety or worry. Safeway Moving IS THE BEST among all moving companies!


J
Jacynthe G
2/22/2022
Highly recommend these guys for moving, we moved from AZ to KY. Eric and his crew arrived on time, they were extremely courteous and very professional. The movers worked very hard, they had a very long day ahead of them, and they barely sat down. Neal particularly re-assured my mum who was moving house for the first time in 35 years that everything would be fine and to put her feet up and not to stress. That he would do the stressing for her! However the whole move was very smooth. It was not the most ideal day to move as it was pouring down, but this did not deter them from loading everything in the most efficient way. My mum was very concerned that we would not be able to get all her... Read More


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Adriana W
2/21/2022
I was satisfied with the team with the moving crew. They were on time and efficient. I had hired the three-person staff and was very surprised with their work to assist me in packing and moving my furniture in a timely and orderly fashion. Nothing was chipped or broken and was adequately wrapped. I will use them in the future.


B
Brycen B
2/17/2022
Mellor and David moved my roommate and me from MI into TX this past weekend. They were terrific to work with and are very friendly. They offered solutions on how to wrap our couches and pack certain items. They also took apart our beds without us having to ask! I especially appreciate that they don't try to be sneaky and price-gouge. They told us they had a tall wardrobe box for an additional small fee if we wanted to use it but never pressured us to purchase it. The day before our big move, they called to confirm that everything was in place. They arrived at our scheduled time and ended up arriving at our new apartment in no time! I highly recommend their services.


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Elena K
2/17/2022
Robert mentioned that you could pack it in advance if you have time, saving a lot of money. Time has reduced your costs. I think their prices are very reasonable. They are the company I found the most favorable price in town. Everyone's discoverer is different. The cost-effectiveness of the work is the most appropriate. They were very agile and skillful in their movements. They covered every piece of my furniture with a blanket to give him better protection. Every move is that way. Skilled, it can be seen that they have been specially trained, and I highly recommend this promoter.


R
Ruthe H
2/16/2022
Outstanding service! Seriously, the movers were super polite and friendly, incredibly careful, even shrink-wrapping sofas and shelves to avoid scuffs. They were efficient, working as a team. The price was great for the job they did. So yes, this is a five-star company with great movers who will do the job right and for a fair price.


M
Modesta S
2/16/2022
Keith and his crew came to do a long distance move. They were extremely careful with all our furnishings, everything was labeled and the truck was packed in a couple of hours. These guys were on point. We had other quotes to move and were told to expect to wait at least a week for our stuff to arrive, but when I asked Chris at Safeway Moving he told me it would be there by Monday morning ( we moved Friday) and it was! They almost beat us to the house as we drove down. They were awesome to work with and I would highly recommend Safeway Moving to anyone doing a long distance move. They were both friendly, professional and answered any and all questions we had regarding our move.


L
Linnea C
2/15/2022
My experience with Safeway Moving is a very positive one. We were assigned a manager, John, who was our contact person through out the move. She answered our many questions and was always in contact with us to update us on any development. On the day of the packing/moving and unpacking, she also called to make sure all was going well. The packers and movers listened to our concerns and took them into consideration while packing and moving our things. They were very very professional and quick too; I was amazed at how quickly our things were packed and moved into the truck. They obviously have been doing this for a long time; nothing was damaged in the move. They did use a lot of paper... Read More


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Adolph K
2/15/2022
First-class customer service! The three gentlemen who helped us move were so supportive. They waited for me to pick up my truck from a different location because my truck was not available when I arrived. They were extremely professional and meticulous in their handling of all items. Safeway Moving were available the day before I needed them. They collaborated with me to secure an appointment that I required. I would definitely use their services again in the future, and I would strongly recommend Safeway Moving to anyone looking for a moving company.



Top Rated
Our Partner
  • $400 discount for interstate moves
  • Specialized in long-distance moving services in the continental US*
  • 30 days of free storage with free re-delivery
  • 10% early reservation discounts (30 days advance notice)
  • Discounts available for AARP, AAA, military and students
*excluding Alaska and Hawaii