Veterans United Mortgage Rates Review

Item: Veterans United Mortgage Rates
Author: ConsumersAdvocate

1,021 Customer Comments & Reviews - see all comments

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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating, and the company received the highest score of more than 25 mortgage lenders for customer satisfaction in J.D. Power’s 2017 U.S. Primary Mortgage Origination Satisfaction Study.

VIEW RATES

1021 Customer Comments & Reviews

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Diana C

5/20/2019

I was so grateful for my team at Veteran United. They made the whole home buying experience so much easier, walking us through each step.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

And all of us here at Veterans United Home Loans are so grateful for wonderful reviews like yours! Thanks so much, Diana, and enjoy your new home.

Bobbie C

5/17/2019

Veterans United VA Loans was as awesome experience. The Pre-Approval Letter was quick. The teams was there for me at all times. I am closing TODAY! I highly recommend Veterans United.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Whoo-hoo! Congratulations on your new home, Bobbie--you made it to the finish line! Thanks so much for the kind words!

jponce852.jp

5/17/2019

I would recommend them to anyone. Made our home buying process extremely painless.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

I'm thrilled to hear this! Thanks so much for the review and recommendation!

James S

5/16/2019

Excellent home buying experience! Would do it all over again, I highly recommend Veterans United Home Loans

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Wow, thank you very much, James! I'm so happy to hear you had an excellent home buying experience. Congratulations on your new home!

mviayra

5/13/2019

Very poor experience with this company. Everything started well and after I uploaded documents to their website I got a quick preapproval letter. However, multiple emails and voicemails to my assigned rep went unanswered over next two weeks. I never did speak with my rep but when I called and spoke with someone else they could not help to change my loan and in fact just cancelled everything without a follow up call. Glad I had a back up lender to move forward. Would not recommend this lender and will not ever use them in the future.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Mike--I'm sorry to hear about the communication breakdown; that's not the norm for us here at Veterans United Home Loans. We'd like to find out more about what happened--will you please reach out to us here on the Client Advocate team? We are available at 1-800-212-5200 or ClientAdvocate@veteransunited.com. I am disappointed that we are not continuing to walk this home buying journey with you, but do wish you the best moving forward.

Seth T

5/11/2019

My situation was a little out of the ordinary. I lived in SC and I nedded to buy a home in TX. But, I needed to buy my home, before I left the state of SC. I was very lucky to have beem teamed with Jenna Pahde, as my loan officer and Peter Holman as my agent, in TX. They performed superbly, and I could not have found a better team to work with! KUDOS to Jenna and Peter!

Claire.smith@veteransunited.com

Official Response

Client Advocate of Veterans United VA Loans

Hey Seth, We know that to make sure you have the best experience our teamwork needs to be on point and open communication is key! Thank you for trusting that we were the right team to walk this journey with you from SC to TX, we are honored for the opportunity! We are wishing you all the best, CONGRATS! Claire S., Client Advocate

Jerry B

5/11/2019

Ginny Young and Veterans United was able to get me the cash out that Freedom Mortgage could not AND with substantial lower closing cost and lower rate. I was approved and closing with Freedom Mortgage who held my loan for 4 years, but not happy with the terms and amount of cash out. All I had left to do was scheduled closing with the Title Company. I called Ginny and started over after 3 minutes of conversation about what I NEEDED from my mortgage refinance and she made EVERY concern I had go away and every NEED a reality, going above and beyond. Thank you Ginny. Through Ginny Young and her asst. Sarah Dixon's hard work I recieved an additional $32000 allowing me to purchase a new veh...Read More

Claire.smith@veteransunited.com

Official Response

Client Advocate of Veterans United VA Loans

Hi Jerry, I am thrilled that Ginny and Sarah met you right where you were at and were able to pick up the ball and run with it!! As for a transfer, we aren't set up to keep all loans for the long term, but we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. We also understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know! Our customer service supervisors can answer questions and concerns regarding a loan servicing transfer at 1-800-212-5200 or ClientAdvocate@veteransunited.com. -Claire S., Client Advocate

Wendell

5/7/2019

As a first-time buyers I wasn't sure if I can qualify while I was searching for a way to purchase a home I ran across United veterans on social media there I met the most wonderful people my lender Eric Hilton Dylan morgret and Paul Williamson and Mike Matthiessen my realtor in the state of Nevada. I would like to thank them for helping me they we're very patient with me help me get all my documentation together.and told me exactly what I needed to have. After going through the protocol all went .well I even had the chance to look at my home in the state of Nevada. United veteran really believe helping our veterans get their dreams home.they will work with you and help you achieve if y...Read More

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

There are so many wonderful comments in your review, I don't even know where to begin, Wendell! I'm just so happy that your experience working with team was such a great one, and especially that they helped ease that anxiety you felt about the process. My biggest CONGRATULATIONS to you on achieving your dream of being a homeowner!

Tyler M

5/7/2019

Veteran's United was incredibly easy to work with. Everything was streamlined and simple, from the beginning application all the way through closing. The loan specialists and recommended real estate agent were completely professional and never failed to keep me informed of what was going on and what I needed to do. The team I had made the entire process run very smoothly and kept everything on schedule.

Claire.smith@veteransunited.com

Official Response

Client Advocate of Veterans United VA Loans

Hey Tyler, One of the most underrated compliments is "simple"! When we can provide a sense of professionalism while maintaining a smooth, streamlined and SIMPLE experience then we have really hit the sweet spot! Thank you for trusting us not only for your loan but also in our pairing/ recommendation for who was going to help you find the house we were going to get you in! Wishing you all the best in your new journey!! CONGRATS! -Claire S., Client Advocate

Irving

5/4/2019

I highly recommend Veterans United. They walk you through the entire process and their online uploading tool could not have made the process simpler. Very quick process.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Thank you so much for your review and recommendation, Irving! It's wonderful to know that everything, from the online uploading process to your team taking you through every step, was a 5-star experience for you. Congratulations on your new home!