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Medical Alert by Connect America Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
42 Customer Comments & Reviews - see all comments
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Founded in 2004, Medical Alert by Connect America is one of the nation’s largest independent provider of medical alert systems. The company offers a full suite of Home and Mobile medical alert solutions designed to provide 24/7 monitoring for emergency protection. Their systems feature lightweight wearable and waterproof components that can be equipped with Fall Detection. The company is headquartered in Philadelphia, Pennsylvania, and serves customers nationwide.
 
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How is Medical Alert by Connect America rated?

Breakdown

5.0/5
Monitoring
4.5/5
Equipment
5.0/5
Contract and Price
4.4/5
Reputation and Certifications

Overall Rating: 4.7 / 5 (Excellent)

Medical Alert by Connect America is a good choice for medical alert systems because the company has provided medical monitoring services to hundreds of thousands of clients across the United States, Canada, the Virgin Islands, and Puerto Rico for over a decade. They are one of the largest independent providers of personal emergency response systems in the nation, offering products for home and mobile use. The company provides professional, 24/7 monitoring from their nationwide UL-accredited call centers. Medical Alert safety specialists consult with customers to help them choose or customize the system best suited to their lifestyles. They also offer optional installation support and unlimited access to customer service. Medical Alert's wearable components are lightweight and can be worn anywhere–even in the shower or bath, where accidents are common. Fall detection is an option with all systems. Medical Alert offers support in English and Spanish. SIA-Certified multilingual operators man each 24/7 Medical Alert monitoring center. What's more, Medical Alert can respond in 140 languages using real-time translations from the International Language Line.

Medical Alert by Connect America Equipment

Equipment - 4.5 / 5

Medical Alert offers a full suite of easy-to-use, wearable safety products, including Home systems that provide 24/7 emergency protection in subscribers' residences and mobile systems, which offer the same level of protection wherever customers travel. Customers need only push the button on their system to be connected to a highly trained emergency response coordinator who determines and dispatches the help they need.

The Home Landline system comes with a base unit, a waterproof emergency help button, a waterproof emergency lanyard or bracelet, and optional fall detection. Setup is easy.

You simply plug the base station into a power outlet for landline units and connect the unit to a phone jack. The Home systems have a range up to 800ft. Pendant coverage is subject to device location, environment, and facility conditions.

Medical Alert by Connect America also has a Mobile package which is an all-in-one product and service. The Mobile plan has optional fall detection technology, GPS capability, a caregiver app, and cellular connectivity through AT&T's network. Mobile units require nothing more than charging.

All Medical Alert systems come with battery backup, so consumers are protected in the case of a power outage.

One of the most noteworthy things about the company's equipment is that you don't have to pay for it upfront. Equipment is included in the cost of monthly monitoring.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Lanyard
Bracelet
Base Station Backup Battery
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T

Monitoring

Monitoring - 5 / 5

Medical Alert offers 24/7 professional monitoring from multilingual, SIA-Certified operators.

The company has fully redundant, UL-certified, 5-diamond, interlinked monitoring centers in the U.S. and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands through their landline monitoring system.

Their area of coverage is one of the most extensive we have reviewed so far, making them an ideal choice for consumers living or traveling to covered areas outside the continental United States.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Advertised Response Time
22 seconds or less
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Alert by Connect America cost?

Contract and Price - 5 / 5

Prices for Medical Alert's medical monitoring systems start at $19.95 and go up to $39.95 per month for their mobile system. Fall detection costs an additional $10 per month. There is a discount for paying annually.

Unlike many of their competitors, Medical Alert does not require a long-term contract and only a monthly fee. If a customer isn't satisfied for some reason, they can cancel the service at any time without penalty. The company also has a solid 30-day money-back guarantee –customers who cancel their contract within 30 days will receive a full refund. There are no hidden fees and no extra charges for installation or activation.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Cancellation Policy
Cancel anytime

Medical Alert by Connect America Reputation

Reputation and Certifications - 4.4 / 5

Connect America is a member of the Medical Alert Monitoring Association (MAMA), has an A+ ranking with the Better Business Bureau, and is recommended by hospitals, home healthcare agencies, and healthcare professionals nationwide.

In addition, the company has proven itself very responsive to customer feedback across a number of independent online review platforms. Medical Alert is transparent in its terms and conditions and offers a 30-day Money Back Guarantee. So, if for some reason, subscribers aren’t 100 percent satisfied with their system, they need only return it within 30 days, and they’ll get a full refund.

Professional Certifications

  • Underwriter's Laboratory (UL)

Additional Ratings

BBB Rating
A+
BBB Positive Reviews
103
BBB Neutral Reviews
1
BBB Negative Reviews
28
Date Collected
2017-08-17

Disclaimers

Disclaimers

Pendant coverage up to 800 feet. Coverage range is subject to device location, environment, equipment, and facility conditions.

Contact & Additional Information

Homepage URL
https://medicalalert.com/
Headquarters Address
816 Park Way, Broomall, PA, 19008
Mailing Address
816 Park Way, Broomall, PA, 19008
Year Founded
2004

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42 Customer Comments & Reviews

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D
Dawn G
8/4/2015
This is the first bad review I have ever written. I am usually very open minded and realize that we are all human, however, when you are paying for a service, having to do with medical emergencies....not having efficiency, reliable, and accuracy is unacceptable. We have had this device since March. It is a blessing that we have not had any true emergency episodes with my 81yr old mother with this service. She spends the majority of her time with me for doctor’s appointments, with some minimal time at her home, which is in a small town 2 hours away from me. When I called to set up this service, explaining our circumstances of living between 2 places, a unit and device was recommended to... Read More

N
Nancy K
4/2/2015
don't use this company

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