Medical Alert by Connect America Review


Rating: 9 / 10 (Excellent)
14 Customer Comments & Reviews - see all comments
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Connect America is a medical alert service provider that is headquartered in Philadelphia. Originally founded in 1977, this company shoots for personalized service. Including 24 hour monitoring and ease of use, Connect America emphasizes it’s flexible service periods. Outside of a three month minimum, this company allows cancellation at any time.

How is Connect America rated?

Breakdown

9/10
Equipment
9/10
Monitoring
9/10
Contract & Price
9/10
Reputation

Overall Rating: 9 / 10 (Excellent)

For the past 40 years, Connect America has been delivering quality medical monitoring services to thousands of clients across the United States, Canada, the Virgin Islands, and Puerto Rico. Today, they are one of the largest independent providers of personal emergency response systems in the country, offering landline, cellular, and mobile/GPS systems with professional, round-the-clock monitoring from their nationwide UL-listed centers. Connect America has made our list of top 10 medical insurance companies for their excellent customer service, great prices, and elegant devices designed to appeal to users of all ages.

Connect America Equipment

Equipment - 9 / 10

Connect America's suite of products offer 24/7 protection and waterproof devices that can be worn as bracelets, pendants, or clip-ons. Customers have a choice of landline, cellular, or mobile/GPS systems, all of which feature lightweight and easy to install components. Connect America's on-the-go plan is their most complete product, offering a device with fall detection technology, GPS capability, and cellular connectivity through AT&T's network. What puts this company ahead of the competition in terms of equipment is their exclusive MobileElite plan, which features an interchangeable bracelet or pendant alert button that is one of the most stylish devices currently on the market.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
600 ft.
Base Station Backup Battery
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T

Monitoring

Monitoring - 9.4 / 10

Connect America offers 24/7 professional monitoring from multilingual, SIA-Certified operators. The company counts with several ULC-listed, interlinked monitoring centers in the U.S. and provide coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands through their landline monitoring system. Their area of coverage is one of the most extensive we have reviewed so far, making them an ideal choice for consumers living in those specific areas outside the continental United States.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Advertised Response Time
Less than 30 seconds
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Connect America cost?

Contract & Price - 9 / 10

Prices for Connect America's medical monitoring systems start at $27.49 and go up to $36.99 for their most comprehensive system. Their plans do not require a monitoring agreement, only a non-refundable deposit equivalent to three months worth of monitoring fees before the equipment is shipped. If the client isn't satisfied after the three month period, they can cancel the service without incurring penalties by notifying the company 30 days in advance.

Starting Prices

Landline
$27.49
Cellular
$32.07
Mobile/GPS
$36.66

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Cancellation Policy
Cancel anytime

Connect America Reputation

Reputation - 8.5 / 10

Connect America is a proud member of the Medical Alert Monitoring Association (MAMA), have an A+ ranking with the Better Business Bureau, and have been endorsed by many organizations including The Arthritis Association and Good Housekeeping. In addition, the company has received overwhelmingly positive customer feedback across a number of independent online review platforms.

Professional Certifications

  • Underwriter's Laboratory (UL)

Additional Ratings

BBB Rating
A+
BBB Postive Reviews
103
BBB Neutral Reviews
1
BBB Negative Reviews
28
Date Collected
2017-08-17

Contact & Additional Information

Homepage URL
Headquarters Address
816 Park Way, Broomall, PA, 19008
Mailing Address
816 Park Way, Broomall, PA, 19008
Year Founded
1977

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14 Customer Comments & Reviews

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F
Frances D
Broken Arrow, Oklahoma
12/30/2017
I have been billed twice for 5 months, have called many times, spoken to a manager and there is no resolve.


L
Lisa M
Mooresville, North Carolina
12/8/2017
TERRIBLE COMPANY TO DEAL WITH.....DEPLORABLE CUSTOMER SERVICE!!! I have been double billed for 7 months! I switched from a regular button....to GPS system.....I sent back the original equipment...they said they did not receive it, BUT determined I was in fact due a refund of $314.93....after months of asking for MY MONEY....I still don't have it!!!!!! Oh, and good luck getting to speak with a supervisor!!!!! Countless customer service reps have said "THE CHECKS IN THE MAIL"! WHAT A JOKE!!!!!!!!!


J
Jane R
Bloomington, Indiana
10/8/2017
My mother used Medical Alert for several months and had nothing but trouble with the equipment. It kept sending an ambulance when she didn’t need it. They called my sister-in-law and said Mom was out on the interstate at night and they were checking on her. She was actually at home! She fell once, and the equipment didn’t work. She tested it by pressing the button, and it still didn’t work. It was one malfunction after another. Whatever you do, don’t choose this company!


M
Mark D
Lake Mary, Florida
9/27/2017
We required the fall detection pendant since this a main concern for my parent. I was present during a very hard fall and the pendant didn't activate. I investigated the company website and found "Automatic fall detection does not detect 100% of all falls. If able, users should always push their button when they need assistance". Based on my experience, Automatic Fall Detection is 100% USELESS and you are screwed if unable to push button after a fall.


J
josh
Woodcliff Lake, New Jersey
9/5/2017
DO NOT BUY FROM THIS COMPANY!!! GET IT SOMEWHERE ELSE 1. You always have to carry at list 2 devices. One of each is a size of your cell phone. They don't tell you that but its actually 3 differet devices to do GPS, panic, and fall alert 2. Fall alert not always works. DO NOT TRUST THEM if they say they'll mail a new one. They just stretching the time. 3. They do not cancel the service until they get equipment back, so no way you will be able to get it to them back in 15 days unless you send it next day And then, after 15 days (they got mine in 45 days), they will charge you for 3 months $120. Plus $38 if they take care of the shipping. AND THEY WILL OFFER RETURN SHIPPING... Read More


S
Sylvia S
New York, New York
8/20/2017
I am not happy with the service. It takes a very long time to get someone on the phone. I tried 4 times and had to explain my problem all over again each time. My unit is not working and when I finally did get someone who told me they would ship a new unit out which I would get onThursday (this is Sunday). When I asked why they couldn't send a technician, they said they don't do that and in any case if they did, there would be a charge for that, even though it is their unit that is malfunctioning. This means I am not covered for 5 days.


B
Barbara A
Attalla, Alabama
7/20/2017
Equipment was difficult to set up. After the death of my brother, I returned equipment as instructed in January. In March $89.85 was pulled from my account. I called and told them I had returned the unit. Today ( July 20) I received an email saying my payment of $89.85 was late. I called the company and the representative could not pull up any information about returned equipment. She could not find a tracking number and asked me for one. I found it and she immediately said they had received the unit in Jan. Somehow, I feel that I will get another email in three months saying they need another$89.85. Something is not right. Is this a scam????


Alam A
McHenry, Illinois
5/6/2017
When you pressing button in midnight they're not going to answer so you need to call 911 worst service ever


V
Val
Waterford, Michigan
5/5/2017
Great company and very reliable products! Thank you Connect America for the peace of mind!


B
Bart F
Freeville, New York
1/30/2016
The service my mother and I received from Medical Alert was incompetent and inexcusable. Make sure you know what to expect BEFORE you put yourself at the mercy of this company! Here’s what Medical Alert claims: “Press your Medical Alert button and you’ll be connected immediately to one of our operators. Our dedicated, supportive operator determines the exact help you need. Our operator will make sure you get the aid you need.” Here’s the reality: I pressed the Medical Alert button, spoke to a Medical Alert operator, told him that what was needed was an ambulance for my mother, who had fractured her hip. What Medical Alert sent was a FIRE-TRUCK with a team of firemen. Medical... Read More



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