Medical Alert by Connect America Review

Rating: 8.7 / 10 (Excellent)
8 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is Connect America rated?
Maintenance & Repairs
Service Agreements
Contract & Price

Why they’re a good choice

Medical Alert offers a capable medical alert system that can go anywhere in the US. Lightweight and easy to setup, it gives families and loved ones the peace of mind that help will always be a push of a button away. It’s one monthly price, no cost, no hidden fees, no activation charges and no long-term commitment ensures that there are no surprises when it comes to your monthly bills.  


What’s included with medical alert

  • Plug-and-Play Medical Alert System
  • Dedicated 24/7 monitoring with friendly emergency response personnel
  • Different types of button to choose from: bracelet, clip-on, or pendant
  • Lightweight and easy-to-use devices
  • No long-term commitments or contracts required
  • Up-to-date technology, products and systems that are automatically tested
  • Choose from their on the go, home, and fall detection products
  • At Home Landline for $29.99 a month with their annual plan. Includes neck and wrist button.
  • At Home No Landline for $34.99 a month with their annual plan. Includes neck and wrist button.
  • On The Go for $39.99 a month with their annual plan. Includes lanyard and belt clip with GPS enabled system.

Fine Print

Three month minimum for service, cancelling entitles you to a full refund for any unused prepaid monitoring

Failure to return all equipment in satisfactory condition will result in a charge of $350

You will continued to be billed for $29.95 a month until the unit is returned in good working order


The Bottom Line

Medical Alert offers their service in a monthly basis and does not require long-term contracts. However, the company requires subscribers to commit to an initial 3 months of service so be sure that you fully understand the terms before enrolling. Overall, Medical Alert provides a reliable personal emergency response system.  But if you plan on using a medical alert service for the long-term then enrolling in a similar company that provides equally excellent services that provides discounts could be a better option.



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Latest Reviews

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Barbara A
Hayden, Alabama
Equipment was difficult to set up. After the death of my brother, I returned equipment as instructed in January. In March $89.85 was pulled from my account. I called and told them I had returned the unit. Today ( July 20) I received an email saying my payment of $89.85 was late. I called the company and the representative could not pull up any information about returned equipment. She could not find a tracking number and asked me for one. I found it and she immediately said they had received the unit in Jan. Somehow, I feel that I will get another email in three months saying they need another$89.85. Something is not right. Is this a scam????

Alam A
McHenry, Illinois
When you pressing button in midnight they're not going to answer so you need to call 911 worst service ever

Oxford, Pennsylvania
Great company and very reliable products! Thank you Connect America for the peace of mind!

Bart F
Oswego, New York
The service my mother and I received from Medical Alert was incompetent and inexcusable. Make sure you know what to expect BEFORE you put yourself at the mercy of this company! Here’s what Medical Alert claims: “Press your Medical Alert button and you’ll be connected immediately to one of our operators. Our dedicated, supportive operator determines the exact help you need. Our operator will make sure you get the aid you need.” Here’s the reality: I pressed the Medical Alert button, spoke to a Medical Alert operator, told him that what was needed was an ambulance for my mother, who had fractured her hip. What Medical Alert sent was a FIRE-TRUCK with a team of firemen. Medical... Read More

Marietta, Georgia
his company is not BBB accredited! Be warned! I ordered Medicalalert for my mom after she fell and broke her hip. The customer service was initially very friendly. I asked a lot of questions and the product seemed to satisfy the basic requirements. They said there was a 90 day commitment after I signed and returned the contract. When I received the package, I immediately opened it to test the equipment. 1) one device didn't work AT ALL! 2) It took a very long time for someone to answer the alert call. 3) The base had very poor range. They couldn't hear me unless I spoke directly into the unit. Really ridiculous. Should have basic speaker range you get from a cell phone speaker or... Read More

Barbara S
Fairport, New York
My mother canceled the order relizing she can't afford. Talk to man named Jess an said he had confirm he canceled it. Then he had it sent to her I called to have it returned an they said they never . Canceled it so she had to pay return fees they Rip off the ederly which is wrong . Because they can't do their job cost my mother another 12.00 to return an running around which is more stress on her . No good how they take advantage of the ederly upset me how many they have done this too !!!!!!

Dawn G
Indianapolis, Indiana
This is the first bad review I have ever written. I am usually very open minded and realize that we are all human, however, when you are paying for a service, having to do with medical emergencies....not having efficiency, reliable, and accuracy is unacceptable. We have had this device since March. It is a blessing that we have not had any true emergency episodes with my 81yr old mother with this service. She spends the majority of her time with me for doctor’s appointments, with some minimal time at her home, which is in a small town 2 hours away from me. When I called to set up this service, explaining our circumstances of living between 2 places, a unit and device was recommended to... Read More

Nancy K
Hagerstown, Maryland
don't use this company

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