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Medical Alert by Connect America Review


Rating: 9 / 10 (Excellent)
12 Customer Comments & Reviews - see all comments
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Connect America is a medical alert service provider that is headquartered in Philadelphia. Originally founded in 1977, this company shoots for personalized service. Including 24 hour monitoring and ease of use, Connect America emphasizes it’s flexible service periods. Outside of a three month minimum, this company allows cancellation at any time.

How is Connect America rated?

Breakdown

9/10
Equipment
9/10
Monitoring
9/10
Contract & Price
9/10
Reputation

Overall Rating: 9 / 10 (Excellent)

For the past 40 years, Connect America has been delivering quality medical monitoring services to thousands of clients across the United States, Canada, the Virgin Islands, and Puerto Rico. Today, they are one of the largest independent providers of personal emergency response systems in the country, offering landline, cellular, and mobile/GPS systems with professional, round-the-clock monitoring from their nationwide UL-listed centers. Connect America has made our list of top 10 medical insurance companies for their excellent customer service, great prices, and elegant devices designed to appeal to users of all ages.

Connect America Equipment

Details

System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
600 ft.
Base Station Backup Battery
72 hours

Equipment - 9 / 10

Connect America's suite of products offer 24/7 protection and waterproof devices that can be worn as bracelets, pendants, or clip-ons. Customers have a choice of landline, cellular, or mobile/GPS systems, all of which feature lightweight and easy to install components. Connect America's on-the-go plan is their most complete product, offering a device with fall detection technology, GPS capability, and cellular connectivity through AT&T's network. What puts this company ahead of the competition in terms of equipment is their exclusive MobileElite plan, which features an interchangeable bracelet or pendant alert button that is one of the most stylish devices currently on the market.

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T

Monitoring

Key Details

Professionally Monitored
Non-Monitored
Monitoring Center Type
Owned
Advertised Response Time
Less than 30 seconds

Services

  • 24/7 Monitoring
  • Emergency Dispatch
  • Non-Emergency Dispatch
  • Multilingual Staff

Monitoring - 9.4 / 10

Connect America offers 24/7 professional monitoring from multilingual, SIA-Certified operators. The company counts with several ULC-listed, interlinked monitoring centers in the U.S. and provide coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands through their landline monitoring system. Their area of coverage is one of the most extensive we have reviewed so far, making them an ideal choice for consumers living in those specific areas outside the continental United States.

Contract & Price: How much does Connect America cost?

Starting Prices

Landline
$27.49
Cellular
$32.07
Mobile/GPS
$36.66

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None

Contract & Price - 9 / 10

Prices for Connect America's medical monitoring systems start at $27.49 and go up to $36.99 for their most comprehensive system. Their plans do not require a monitoring agreement, only a non-refundable deposit equivalent to three months worth of monitoring fees before the equipment is shipped. If the client isn't satisfied after the three month period, they can cancel the service without incurring penalties by notifying the company 30 days in advance.
Cancellation: Cancel anytime

Connect America Reputation

Professional Certifications

  • Underwriter's Laboratory (UL)

Additional Ratings

BBB Rating
A+
BBB Postive Reviews
103
BBB Neutral Reviews
1
BBB Negative Reviews
28
Date Collected
2017-08-17

Reputation - 8.5 / 10

Connect America is a proud member of the Medical Alert Monitoring Association (MAMA), have an A+ ranking with the Better Business Bureau, and have been endorsed by many organizations including The Arthritis Association and Good Housekeeping. In addition, the company has received overwhelmingly positive customer feedback across a number of independent online review platforms.

Contact & Additional Information

Homepage URL
Company Phone
(800) 800-2537
Headquarters Address
816 Park Way, Broomall, PA, 19008
Mailing Address
816 Park Way, Broomall, PA, 19008
Year Founded
1977

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12 Customer Comments & Reviews

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J
Jane R
Bloomington, Indiana
10/8/2017
My mother used Medical Alert for several months and had nothing but trouble with the equipment. It kept sending an ambulance when she didn’t need it. They called my sister-in-law and said Mom was out on the interstate at night and they were checking on her. She was actually at home! She fell once, and the equipment didn’t work. She tested it by pressing the button, and it still didn’t work. It was one malfunction after another. Whatever you do, don’t choose this company!


M
Mark D
Lutz, Florida
9/27/2017
We required the fall detection pendant since this a main concern for my parent. I was present during a very hard fall and the pendant didn't activate. I investigated the company website and found "Automatic fall detection does not detect 100% of all falls. If able, users should always push their button when they need assistance". Based on my experience, Automatic Fall Detection is 100% USELESS and you are screwed if unable to push button after a fall.


J
josh
Hillsdale, New Jersey
9/5/2017
DO NOT BUY FROM THIS COMPANY!!! GET IT SOMEWHERE ELSE 1. You always have to carry at list 2 devices. One of each is a size of your cell phone. They don't tell you that but its actually 3 differet devices to do GPS, panic, and fall alert 2. Fall alert not always works. DO NOT TRUST THEM if they say they'll mail a new one. They just stretching the time. 3. They do not cancel the service until they get equipment back, so no way you will be able to get it to them back in 15 days unless you send it next day And then, after 15 days (they got mine in 45 days), they will charge you for 3 months $120. Plus $38 if they take care of the shipping. AND THEY WILL OFFER RETURN SHIPPING... Read More


S
Sylvia S
New York, New York
8/20/2017
I am not happy with the service. It takes a very long time to get someone on the phone. I tried 4 times and had to explain my problem all over again each time. My unit is not working and when I finally did get someone who told me they would ship a new unit out which I would get onThursday (this is Sunday). When I asked why they couldn't send a technician, they said they don't do that and in any case if they did, there would be a charge for that, even though it is their unit that is malfunctioning. This means I am not covered for 5 days.


B
Barbara A
Sumiton, Alabama
7/20/2017
Equipment was difficult to set up. After the death of my brother, I returned equipment as instructed in January. In March $89.85 was pulled from my account. I called and told them I had returned the unit. Today ( July 20) I received an email saying my payment of $89.85 was late. I called the company and the representative could not pull up any information about returned equipment. She could not find a tracking number and asked me for one. I found it and she immediately said they had received the unit in Jan. Somehow, I feel that I will get another email in three months saying they need another$89.85. Something is not right. Is this a scam????


Alam A
McHenry, Illinois
5/6/2017
When you pressing button in midnight they're not going to answer so you need to call 911 worst service ever


V
Val
Philadelphia, Pennsylvania
5/5/2017
Great company and very reliable products! Thank you Connect America for the peace of mind!


B
Bart F
Rome, New York
1/30/2016
The service my mother and I received from Medical Alert was incompetent and inexcusable. Make sure you know what to expect BEFORE you put yourself at the mercy of this company! Here’s what Medical Alert claims: “Press your Medical Alert button and you’ll be connected immediately to one of our operators. Our dedicated, supportive operator determines the exact help you need. Our operator will make sure you get the aid you need.” Here’s the reality: I pressed the Medical Alert button, spoke to a Medical Alert operator, told him that what was needed was an ambulance for my mother, who had fractured her hip. What Medical Alert sent was a FIRE-TRUCK with a team of firemen. Medical... Read More


L
Lolouilawahine
, Georgia
12/19/2015
his company is not BBB accredited! Be warned! I ordered Medicalalert for my mom after she fell and broke her hip. The customer service was initially very friendly. I asked a lot of questions and the product seemed to satisfy the basic requirements. They said there was a 90 day commitment after I signed and returned the contract. When I received the package, I immediately opened it to test the equipment. 1) one device didn't work AT ALL! 2) It took a very long time for someone to answer the alert call. 3) The base had very poor range. They couldn't hear me unless I spoke directly into the unit. Really ridiculous. Should have basic speaker range you get from a cell phone speaker or... Read More


B
Barbara S
Penfield, New York
8/10/2015
My mother canceled the order relizing she can't afford. Talk to man named Jess an said he had confirm he canceled it. Then he had it sent to her I called to have it returned an they said they never . Canceled it so she had to pay return fees they Rip off the ederly which is wrong . Because they can't do their job cost my mother another 12.00 to return an running around which is more stress on her . No good how they take advantage of the ederly upset me how many they have done this too !!!!!!



Our Partner
9.0 / 10
  • FREE - Shipping of Equipment + Lockbox + 1 Month of Service
  • 24/7 Response & Support Monitoring
  • Goes anywhere in the US
  • A+ BBB Rating
  • Popular for active seniors
  • No Long-Term Contracts or Commitments
  • Easy-to-use and lightweight devices
  • Fall Detection Available on Every System
  • Free Equipment With No Set-Up, Activation, or Cancellation Fees