Medical Alert by Connect America Review
14 Customer Comments & Reviews - see all comments
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Medical Alert is a brand under Connect America, the largest independent medical alarm company in North America, headquartered in Philadelphia, Pennsylvania. They offer a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. They have an A+ rating with the BBB.
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14 Customer Comments & Reviews
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his company is not BBB accredited! Be warned! I ordered Medicalalert for my mom after she fell and broke her hip. The customer service was initially very friendly. I asked a lot of questions and the product seemed to satisfy the basic requirements. They said there was a 90 day commitment after I signed and returned the contract. When I received the package, I immediately opened it to test the equipment. 1) one device didn't work AT ALL! 2) It took a very long time for someone to answer the alert call. 3) The base had very poor range. They couldn't hear me unless I spoke directly into the unit. Really ridiculous. Should have basic speaker range you get from a cell phone speaker or... Read More
My mother canceled the order relizing she can't afford. Talk to man named Jess an said he had confirm he canceled it. Then he had it sent to her I called to have it returned an they said they never . Canceled it so she had to pay return fees they Rip off the ederly which is wrong . Because they can't do their job cost my mother another 12.00 to return an running around which is more stress on her . No good how they take advantage of the ederly upset me how many they have done this too !!!!!!
This is the first bad review I have ever written. I am usually very open minded and realize that we are all human, however, when you are paying for a service, having to do with medical emergencies....not having efficiency, reliable, and accuracy is unacceptable. We have had this device since March. It is a blessing that we have not had any true emergency episodes with my 81yr old mother with this service. She spends the majority of her time with me for doctor’s appointments, with some minimal time at her home, which is in a small town 2 hours away from me. When I called to set up this service, explaining our circumstances of living between 2 places, a unit and device was recommended to... Read More
don't use this company