Medical Alert by Connect America Review


Rating: 9 / 10 (Excellent)
14 Customer Comments & Reviews - see all comments
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Medical Alert is a brand under Connect America, the largest independent medical alarm company in North America, headquartered in Philadelphia, Pennsylvania. They offer a broad range of at home or on-the-go medical alarm and tele-health solutions to consumers, hospitals, home healthcare agencies, and healthcare professionals nationwide. They have an A+ rating with the BBB.

How is Connect America rated?

Breakdown

9/10
Equipment
9/10
Monitoring
9/10
Contract & Price
9/10
Reputation

Overall Rating: 9 / 10 (Excellent)

Connect America has been delivering quality medical monitoring services to thousands of clients across the United States, Canada, the Virgin Islands, and Puerto Rico for over a decade. Today, they are one of the largest independent providers of personal emergency response systems in the country, offering landline, cellular, and mobile/GPS systems with professional, 24/7 monitoring from their nationwide UL-accredited, five-diamond centers, which also offer support in Spanish. Connect America has made our list thanks to their excellent customer service, great prices, and well-designed devices that appeal to users of all ages.

Connect America Equipment

Equipment - 9 / 10

Connect America's suite of products offer 24/7 protection and waterproof devices that can be worn as bracelets, pendants, or clip-ons. Customers have a choice of landline, cellular, or mobile/GPS systems, all of which feature lightweight and easy to install components. Connect America's on-the-go plan is their most complete product, offering a device with fall detection technology, GPS capability, a caregiver app, and cellular connectivity through AT&T's network. What puts this company ahead of the competition in terms of equipment is their exclusive MobileElite plan, which features an interchangeable bracelet or pendant alert button that is one of the most stylish devices currently on the market.
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Help Button Range
600 ft.
Base Station Backup Battery
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

Cellular Provider Options
AT&T

Monitoring

Monitoring - 9.4 / 10

Medical Alert offers 24/7 professional monitoring from multilingual, SIA-Certified operators. The company has fully redundant, UL-certified, 5-diamond, interlinked monitoring centers in the U.S. and provide coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands through their landline monitoring system. Their area of coverage is one of the most extensive we have reviewed so far, making them an ideal choice for consumers living or traveling to those specific areas outside the continental United States.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Advertised Response Time
Less than 30 seconds
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Connect America cost?

Contract & Price - 9 / 10

Prices for Medical Alert's medical monitoring systems start at $19.95 and go up to $36.66 for their most comprehensive system. Their plans do not require a long term contract. If the client isn't satisfied, they can cancel the service at any time.

Starting Prices

Landline
$19.95
Cellular
$32.07
Mobile/GPS
$36.66

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Cancellation Policy
Cancel anytime

Connect America Reputation

Reputation - 8.5 / 10

Connect America is a proud member of the Medical Alert Monitoring Association (MAMA), has an A+ ranking with the Better Business Bureau, and are recommended by hospitals, home healthcare agencies and healthcare professionals nationwide, as well as by organizations such asThe Arthritis Association and Good Housekeeping. They have been chosen by major retail chains such as CVS to be the main provider of medical alert services at over 7,000 store locations in 43 States. In addition, the company has received overwhelmingly positive customer feedback across a number of independent online review platforms.

Professional Certifications

  • Underwriter's Laboratory (UL)

Additional Ratings

BBB Rating
A+
BBB Postive Reviews
103
BBB Neutral Reviews
1
BBB Negative Reviews
28
Date Collected
2017-08-17

Contact & Additional Information

Homepage URL
Headquarters Address
816 Park Way, Broomall, PA, 19008
Mailing Address
816 Park Way, Broomall, PA, 19008
Year Founded
2004

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14 Customer Comments & Reviews

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L
Lolouilawahine
Atlanta, Georgia
12/19/2015
his company is not BBB accredited! Be warned! I ordered Medicalalert for my mom after she fell and broke her hip. The customer service was initially very friendly. I asked a lot of questions and the product seemed to satisfy the basic requirements. They said there was a 90 day commitment after I signed and returned the contract. When I received the package, I immediately opened it to test the equipment. 1) one device didn't work AT ALL! 2) It took a very long time for someone to answer the alert call. 3) The base had very poor range. They couldn't hear me unless I spoke directly into the unit. Really ridiculous. Should have basic speaker range you get from a cell phone speaker or... Read More


B
Barbara S
Fairport, New York
8/10/2015
My mother canceled the order relizing she can't afford. Talk to man named Jess an said he had confirm he canceled it. Then he had it sent to her I called to have it returned an they said they never . Canceled it so she had to pay return fees they Rip off the ederly which is wrong . Because they can't do their job cost my mother another 12.00 to return an running around which is more stress on her . No good how they take advantage of the ederly upset me how many they have done this too !!!!!!


D
Dawn G
Martinsville, Indiana
8/4/2015
This is the first bad review I have ever written. I am usually very open minded and realize that we are all human, however, when you are paying for a service, having to do with medical emergencies....not having efficiency, reliable, and accuracy is unacceptable. We have had this device since March. It is a blessing that we have not had any true emergency episodes with my 81yr old mother with this service. She spends the majority of her time with me for doctor’s appointments, with some minimal time at her home, which is in a small town 2 hours away from me. When I called to set up this service, explaining our circumstances of living between 2 places, a unit and device was recommended to... Read More


N
Nancy K
Maugansville, Maryland
4/2/2015
don't use this company



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