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Medical Alert by Connect America Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
42 Customer Comments & Reviews - see all comments
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Founded in 2004, Medical Alert by Connect America is one of the nation’s largest independent provider of medical alert systems. The company offers a full suite of Home and Mobile medical alert solutions designed to provide 24/7 monitoring for emergency protection. Their systems feature lightweight wearable and waterproof components that can be equipped with Fall Detection. The company is headquartered in Philadelphia, Pennsylvania, and serves customers nationwide.
 
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How is Medical Alert by Connect America rated?

Breakdown

5.0/5
Monitoring
4.5/5
Equipment
5.0/5
Contract and Price
4.4/5
Reputation and Certifications

Overall Rating: 4.7 / 5 (Excellent)

Medical Alert by Connect America is a good choice for medical alert systems because the company has provided medical monitoring services to hundreds of thousands of clients across the United States, Canada, the Virgin Islands, and Puerto Rico for over a decade. They are one of the largest independent providers of personal emergency response systems in the nation, offering products for home and mobile use. The company provides professional, 24/7 monitoring from their nationwide UL-accredited call centers. Medical Alert safety specialists consult with customers to help them choose or customize the system best suited to their lifestyles. They also offer optional installation support and unlimited access to customer service. Medical Alert's wearable components are lightweight and can be worn anywhere–even in the shower or bath, where accidents are common. Fall detection is an option with all systems. Medical Alert offers support in English and Spanish. SIA-Certified multilingual operators man each 24/7 Medical Alert monitoring center. What's more, Medical Alert can respond in 140 languages using real-time translations from the International Language Line.

Medical Alert by Connect America Equipment

Equipment - 4.5 / 5

Medical Alert offers a full suite of easy-to-use, wearable safety products, including Home systems that provide 24/7 emergency protection in subscribers' residences and mobile systems, which offer the same level of protection wherever customers travel. Customers need only push the button on their system to be connected to a highly trained emergency response coordinator who determines and dispatches the help they need.

The Home Landline system comes with a base unit, a waterproof emergency help button, a waterproof emergency lanyard or bracelet, and optional fall detection. Setup is easy.

You simply plug the base station into a power outlet for landline units and connect the unit to a phone jack. The Home systems have a range up to 800ft. Pendant coverage is subject to device location, environment, and facility conditions.

Medical Alert by Connect America also has a Mobile package which is an all-in-one product and service. The Mobile plan has optional fall detection technology, GPS capability, a caregiver app, and cellular connectivity through AT&T's network. Mobile units require nothing more than charging.

All Medical Alert systems come with battery backup, so consumers are protected in the case of a power outage.

One of the most noteworthy things about the company's equipment is that you don't have to pay for it upfront. Equipment is included in the cost of monthly monitoring.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Lanyard
Bracelet
Base Station Backup Battery
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T

Monitoring

Monitoring - 5 / 5

Medical Alert offers 24/7 professional monitoring from multilingual, SIA-Certified operators.

The company has fully redundant, UL-certified, 5-diamond, interlinked monitoring centers in the U.S. and provides coverage in all 50 states as well as Canada, Puerto Rico, and the Virgin Islands through their landline monitoring system.

Their area of coverage is one of the most extensive we have reviewed so far, making them an ideal choice for consumers living or traveling to covered areas outside the continental United States.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Advertised Response Time
22 seconds or less
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Medical Alert by Connect America cost?

Contract and Price - 5 / 5

Prices for Medical Alert's medical monitoring systems start at $19.95 and go up to $39.95 per month for their mobile system. Fall detection costs an additional $10 per month. There is a discount for paying annually.

Unlike many of their competitors, Medical Alert does not require a long-term contract and only a monthly fee. If a customer isn't satisfied for some reason, they can cancel the service at any time without penalty. The company also has a solid 30-day money-back guarantee –customers who cancel their contract within 30 days will receive a full refund. There are no hidden fees and no extra charges for installation or activation.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
None
Cancellation Policy
Cancel anytime

Medical Alert by Connect America Reputation

Reputation and Certifications - 4.4 / 5

Connect America is a member of the Medical Alert Monitoring Association (MAMA), has an A+ ranking with the Better Business Bureau, and is recommended by hospitals, home healthcare agencies, and healthcare professionals nationwide.

In addition, the company has proven itself very responsive to customer feedback across a number of independent online review platforms. Medical Alert is transparent in its terms and conditions and offers a 30-day Money Back Guarantee. So, if for some reason, subscribers aren’t 100 percent satisfied with their system, they need only return it within 30 days, and they’ll get a full refund.

Professional Certifications

  • Underwriter's Laboratory (UL)

Additional Ratings

BBB Rating
A+
BBB Positive Reviews
103
BBB Neutral Reviews
1
BBB Negative Reviews
28
Date Collected
2017-08-17

Disclaimers

Disclaimers

Pendant coverage up to 800 feet. Coverage range is subject to device location, environment, equipment, and facility conditions.

Contact & Additional Information

Homepage URL
https://medicalalert.com/
Headquarters Address
816 Park Way, Broomall, PA, 19008
Mailing Address
816 Park Way, Broomall, PA, 19008
Year Founded
2004

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42 Customer Comments & Reviews

Loading Reviews ...
D
DEBORAH
6/18/2018
I just called billing and I haven’t receive it yet paid my bill upfount now they want me to put insurance on something I haven’t receive yet Really I am so upset I’m live in a fix income now I have to pay for something I didn’t receive

A
Alex G  
Official Response

Customer Representative of Medical Alert by Connect America
Hi Deborah, I just came across your review and would love to help. Please call 800-226-5400, Ext. 0057 to speak with Barb from our escalation team and she can sort out any remaining issues you have. Thanks so much for taking the time to leave this review. Sincerely, Alex Customer Reviews Manager, Medical Alert
C
C B
5/18/2018
Not a good company to deal w/, if your loved one has to be away from home/nursing home for extended periods of time. I wanted to cancel service when I knew my parent would be in another state for over a year. However, the many customer service reps I spoke w/encouraged me to not cancel & would make adjustments once my mother came back to her home. Today, I spoke w/a 20 something man who was rude, disrespectful, & sarcastic (& asked why I didn’t cancel before). Told him because I was lied to by other representatives. He also said no adjustments had been made for time my mother was out of state & she owes huge bill (for nothing, since she was gone whole time & not using medic alert... Read More

A
Alex G  
Official Response

Customer Representative of Medical Alert by Connect America
Hi CB - I am very sorry you had a poor customer experience. Please email susan.boyce(at)medicalalert.com from our escalation team with the best # to reach you and she will call you to sort this issue for you asap. We value our customers and are very disappointed that you had this difficult experience. Sincerely, Alex Customer Reviews Manager Medical Alert
A
Alexia P
5/14/2018
I've been with Medical Alert for about a month now and they have been really helpful in not only customer service but also the customer servicer are nice and are very prompt about your needs are.

A
Alex G  
Official Response

Customer Representative of Medical Alert by Connect America
Thank you for sharing your experience, Alexia! We love our customers and are very grateful for the time you took to share your experience. Sincerely, Alex Customer Reviews Manager Medical Alert
K
katherine m
4/24/2018
Mom living at home and not in the best of health. Plus she is a world-class worrier. Having the MedicalAlert pendant has given her a lot of peace of mind and lessened her concern about getting help. Everyone at MedicalAlert has been kind and gentle. The response time is only a few seconds and she has someone to talk to right away. This service has given the entire family peace of mind. Thank you!

A
Alex G  
Official Response

Customer Representative of Medical Alert by Connect America
Hi Katherine, Thanks so much for the good words about your Medical Alert experience! Have a great day. Sincerely, Alex Customer Reviews Manager, Medical Alert
E
Eleanor
4/18/2018
I have accidentally pushed my alert button a couple of times and got immediate for it. This assures me that if needed, It will be able to get help for me. I am living alone and am confident it will work. Thank you!

A
Alex G  
Official Response

Customer Representative of Medical Alert by Connect America
Hi Eleanor! Thanks for sharing your experience with your Medical Alert system! Have a great day. Best, Alex Customer Reviews Manager Medical Alert
S
Sheila S
3/22/2018
Although my system is set up I haven't had to use it yet but it is comforting to know I have help at the ready.

A
Alex G  
Official Response

Customer Representative of Medical Alert by Connect America
Hi Sheila, Thanks for leaving your review! We love to hear from our customers. Stay safe - Alex Customer Reviews Manager Medical Alert
R
ROBERT E
3/21/2018
When I first received my package I sometimes forget to get my device a daily charge. Suddenly an alarm went off and i responded. After several occasions I was called and reminded that the recharge is has to be made on a regular schedule. Now I do it every morning.

A
Alex G  
Official Response

Customer Representative of Medical Alert by Connect America
Hi Robert, Thanks so much for your review! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
Tracy P
3/21/2018
Everybody has been very helpful when I needed questions answered whether it be in person or on the phone

Alex G  
Official Response

Customer Representative of Medical Alert by Connect America
Hi Tracy, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert
F
Frances D
12/30/2017
I have been billed twice for 5 months, have called many times, spoken to a manager and there is no resolve.

A
Alex G  
Official Response

Customer Representative of Medical Alert by Connect America
Hi Frances, Thanks for sharing your experience. If you are still having difficulty, please email susan.boyce(at)medicalalert.com from our escalation team with the best # to reach you and she will call you to sort this issue for you asap. We value our customers and want to clear up this issue for you. Sincerely, Alex Customer Reviews Manager Medical Alert
L
Lisa M
12/8/2017
TERRIBLE COMPANY TO DEAL WITH.....DEPLORABLE CUSTOMER SERVICE!!! I have been double billed for 7 months! I switched from a regular button....to GPS system.....I sent back the original equipment...they said they did not receive it, BUT determined I was in fact due a refund of $314.93....after months of asking for MY MONEY....I still don't have it!!!!!! Oh, and good luck getting to speak with a supervisor!!!!! Countless customer service reps have said "THE CHECKS IN THE MAIL"! WHAT A JOKE!!!!!!!!!

A
Alex G  
Official Response

Customer Representative of Medical Alert by Connect America
Hi Lisa, Thanks for sharing your experience. If you are still having difficulty, please email susan.boyce(at)medicalalert.com from our escalation team with the best # to reach you and she will call you to sort this issue for you asap. Sincerely, Alex Customer Reviews Manager Medical Alert
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