Byte Invisible Braces Review
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Byte™ is an invisible braces company that operates nationwide to allow consumers who need minimal to moderate dental alignment to receive treatment without visiting a doctor's office. Byte's Smile Science technology was created by renowned celebrity cosmetic dentist, Dr. Jon Marashi, to design a personalized smile that complements each patient's face. byte’s aligner treatment plans also include HyperByte, a high-frequency vibration device, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort sometimes associated with orthodontic treatment. Byte is headquartered in Los Angeles, California
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1641 Customer Comments & Reviews
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TL:DR: Not worth it. Sure, its cheaper than traditional options, but in the long run you might find yourself having to get traditional braces because Byte cannot fix your smile. It takes forever to hear back from customer service, and when you do, it still takes weeks to receive any new aligners needed. I would absolutely NOT recommend Byte. I had initially reviewed Byte, giving them 5 stars. However, they ask for reviews from people very early on. I think this is how they maintain very good ratings, and most people probably do not bother updating their review if things go wrong somewhere down the line. I was 9 weeks into my 21 week journey with Byte. Everything was going very... Read More
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Hello Marissa, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. At Byte, we know how important communication is and we always strive to be open and transparent. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments at no extra cost as long as treatment guidelines have been followed. We want to look into your concerns and do what we can to help. These concerns are best handled by the Clinical team. They are the team best equipped for aligner concerns, staffed by Dental professionals who are fit to assist with remote Orthodontic treatment. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. You can also fill out the link at https://patient.byteme.com/ or email us at bytereviews@byteme.com to connect with the Clinical Team.
I love Byte! I’ve seen great progress with my teeth. You will not be disappointed. The check ins ensure you stay on track.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Hi there! Thank you so much for this awesome review. From start to finish, our goal at Byte is to make sure every customer feels supported and taken care of during their smile journey!
I have repeatedly asked for a refund for an impression kit that was held by USPS due to the wrong return address being used on the package that I received. When I notified the consultant of this he basically ignored my emails, texts and calls for 2 weeks before emailing me with a treatment plan? When I got over the delay and entire debacle he says I cannot be refunded for my kit. I sent multiple requests for support and nothing was done. Don't waste your time and money with a service that disregards your experiences and does not address your grievances. There are many other businesses that offer aligners.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Hi there, we are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!
Best and easiest customer service ever!!!! Easy to use service and support.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Thank you so much for your review!
I am very unhappy with my experience. My bottom teeth are crowded, I paid in FULL at the beginning, I was told I can wear them only at night, but instead of switching aligners once a week, it will be once every two weeks. Well, that did not really work. I went through all the pain but saw very very minimal results after almost a year. I think byte might be mostly suitable for people who need very minimal adjustments, and mostly gaps in teeth, not overcrowdings. They also give you a 3D model of what to expect your teeth to look like AFTER you are done with your aligners which is not true. For example, I have one tooth on my jaw that is a bit sunken into my gum line, the 3D model they gave... Read More
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance. Thank you so much for your feedback. We are constantly working to improve our customer experience.
Pros: The system eventually works and it's the only aligner I could find that you wear at night. Wearing at night versus the day is amazing. Cons: 1. I'm almost 9 months in and my teeth are finally able to fit in my retainers. Maybe it's my teeth, but the plan is made to switch out aligners once a week. It took me an average of 4-6 weeks per aligner before my teeth could fit in the next one. 2. The sales process could have been better. Their phone number on their website was out of service, so email was the only option. My sales rep kept forgetting who I was and I got sent someone else's alignment plan. 3. My home page says I MUST buy a new retainer by a date 6 months from when I... Read More
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
We want to make sure each customer is getting to their new smile in the safest and best way possible. If any questions arise regarding the fit of aligners, that is where our Professional Care Team comes in. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. We would also recommend giving our team a call at 877-298-3669 for immediate assistance. Thank you so much for your feedback. We are constantly working to improve our customer experience.
I am exactly half way through my treatment plan, and I am very pleased with the entire Byte experience so far. I started noticing my teeth straightening fairly early on which is amazing to me. I am super excited to see the final results in the coming months! I highly recommend Byte!!
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Progress is so exciting! Thank you, Maryanne, for sharing this experience with us!
I'm now on Week 12, and I can feel a difference on my teeth. I can tell they really care about their patients/customers as they check in on you when they think it's almost time for your next batch of aligners. They also make sure that you're on top of your treatment and ready for your next batch before sending them to you. Customer service is excellent. The aligners themselves fit great. I didn't experience any pain, only pressure on my teeth as they pushed them in place. Honestly, my treatment took longer than what was planned, but it was because there were days when I wasn't wearing the aligners for the recommended hours. Consistency is key to being on top of your treatment plan.
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Thank you so much for this awesome review, Jimelle! You are so right, consistency is KEY!
I'm on week 11 and I'm impressed with my progress so far! The process has actually been easier than I expected. I've had no pain from the aligners or the shifting of my teeth, and the foaming cleaner seems to be helping whiten them a bit. I've been overly cautious about shifting my teeth too quickly, therefore I've been keeping each set of aligners in for closer to two weeks instead of the recommended 1 week time frame...I can't wait to see the end results 😁
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
BrightByte is a game changer! We are happy to hear about this experience, thank you so much for sharing!
I have been loving Byte!! I am a little halfway through the night aligner treatment and am always so surprised at how seamlessly the process is going and how helpful their staff has been. My favorite part of the experience is the packaging and instruction materials. It made going into the treatment really fun and I’m always excited to open my next pack of aligners! The only thing that was a little tricky was understanding my insurance and FSA information, but it is really great that they offer insurance and FSA payment and their insurance team was really helpful in understanding the process. Overall I’m really happy about how the treatment was going! I noticed right away my teeth... Read More
Bailey G
Customer Success Specialist of Byte Invisible Braces
Official Response
Customer Success Specialist of Byte Invisible Braces
Hi there! Thank you so much for this awesome review, we are so happy to hear it! At Byte, our goal is to get everyone the smile of their dreams and make sure each customer feels supported, heard, and taken care of during every step of treatment. If you ever have any questions please do not hesitate to reach out :)
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- Starting at $70/month
- My Byte App tracks progress and monitors treatment
- Free retainers, LED teeth whitening, and cleaner
- Exclusive HyperByte included for quicker and more comfortable treatment
- Dentist directed treatment with remote monitoring
- Works directly with leading dental insurance companies
Byte treatment also relies on the company's proprietary HyperByte device, which uses high frequency vibration, which may help to reduce treatment time (when used 5 mins a day with aligners) and ease the discomfort patients sometimes experience when using aligners.