Promoted
Our Partner
- In business since 1996
- Discount and loyalty program
- Search for hotels by type of experience
- Book cruises and vacation rentals
- Over 590,000 properties available
- Earn double points when booking with the Expedia app
- Customer support available 24/7
Agoda Hotels Review
ConsumersAdvocate.org
89 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Agoda, a subsidiary of the Priceline Group, is a Singapore based accommodation booking portal that offers rooms and flights worldwide. Its massive network of over 2 million properties is backed by countless user reviews. They were one of the earliest companies of their kind in Asia when they launched in 2005.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Agoda Hotels
89 Customer Comments & Reviews
Loading Reviews ...
STAY AWAY FROM THEM!!!
I tried to book a hotel room in Fla. When I finished the information and gave my credit card, it said it could not book room at that price and canceled the booking and returned the payment. 1 minute later it booked the same room and charged me. They will not refund the money and PayPal said they can not do anything.
AGODA IS NOT A GOOD SITE TO USE. VERY UNFRIENDLY. I ACCIDENTALLY IN ERROR BOOKED ONE DAY (BEFORE MAKING MY DESIRED BOOKING) AND CALLED WITHIN ONE MINUTE, BUT THEY REFUSED TO REFUND MY MONEY. I WAS STUCK PAYING FOR AN ACCIDENTAL BOOKING!!! EVEN WITHIN ONE MINUTE AND A BOOKING FOR A WEEK, THEY REFUSED TO ACCOMODATE ME.
WAIT IT GETS WORSE.
THE ACTUAL BOOKING I DID MAKE SAID "ALL INCLUSIVE (AND THE PRICE WAS GREAT) BUT I CALLED HOTEL AND THEY SAID I WAS RIPPED OFF BY AGODA.
STAY AWAY FROM THIS SITE!!!!
I made reservation with the following options Pay at hotel Cancel any time before a certain date My card was charged no less than 400$ a fee days later, when asked for an explanation they said amount is on hold to confirm that ur card works and reservation went through. I had to cancel my reservation and its been 3 weeks and i still haven’t received my refund Agoda now directs me to the hotel to ask for my refund. My claim is also handled by multiple people for some reason and so i keep repeating myself and getting absolutely no where ! Though they did nothing to keep their end of the bargain, their care customer satisfaction is almost 0%!! If you travel alot don’t... Read More
Absolutely below par!! Made hotel bookings through them more than a month in advance, received confirmation voucher and just two days prior to the stay, we received an email stating that bookings were canceled. Tried talking to their customer care - rude & impolite and did not make any effort to accommodate. I discussed all possibilities of booking us at a different hotel but was given no choice at all. Refused to put me through to the supervisor indicating that none is available - this was in my third attempt to get some solution as I, along with my family (including kids and parents) were left stranded with no option.
My first experience with Agoda turned out to be a big mistake. I booked a hotel room (non-refundable) in Amsterdam for my son. Upon check-in he inspected the room which turned out to be deplorable, dirty and unsafe. I is based specifically on these reasons that he had to cancel. He took pictures which were submitted to Agoda. This company doesn't stand behind the customer and should be aware of the complaints about such properties. I will not use them ever again and will discourage anyone from doing so.
I wish I read the reviews about them before using them!
Agoda.com is not to be trusted. Tried to book accommodation through Agoda. They take all the details including credit card information, and then tell you you need to wait while they confirm something or other. Then, a day or two later, you get an email telling you the booking is canceled due to some error with your bank. Here's the kicker; They actually do take the money out of your account. So now you have no money, and no accomodation. Their customer service is nonexistent, when I tried to query this, I just got stuck in a loop of stupidity with their customer service bot. There is no way to contact them. I would strongly suggest using a more reputable company to book your... Read More
Do not book on Agoda! Do not trust Agoda. They are lying, deceiving, and therefore scamming you. I booked on Agoda a fully refundable stay with no payment to be made at the property until check-in day. FALSE. Meanwhile, I have received an email from the property that my full payment must be made by email directly to the property, 2 weeks before check-in, or the reservation will be cancelled. I called Agoda who confirmed that directions from the hotel need to be followed, although the confirmation email received from Agoda is completely contradictory with the hotel directions. If I pay the hotel separately, I have the feeling that I am going to end up being double charged... Read More
Agoda is a scam. Do not use this service. They booked us for the wrong dates and would not refund our money
AgodaCash applied to price but it was not, if you follow the calculations.
You are saying $56
AgodaCash applied to price
56X7=392 but you charged 446.53
Therefore you did not applied AgodaCash
You charged more, please refund the difference.
They do not want to refund, This is a SCAM, simple as that
I got an additional charge from my bank for a foreign transaction. You should do a better job of disclosing this. Made the room savings not such a deal after additional charge.
Top Rated
Our Partner
- In business since 1996
- Discount and loyalty program
- Search for hotels by type of experience
- Book cruises and vacation rentals
- Over 590,000 properties available
- Earn double points when booking with the Expedia app
- Customer support available 24/7