Choice Hotels Review

Rating: 7.6 / 10 (Very good)
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With its 6,500 locations in 35 countries, Choice Hotels and its 11 brands focus on offering various types of accommodations, from budget to upscale lodgings likely to meet the needs of most travelers. The chain's Best Rate Guarantee and its Choice Privileges Rewards Program, which is divided into three tiers, give customers extra savings options.

How is Choice Hotels rated?


Customer Experience
Search Options
Additional Services

Overall Rating: 7.6 / 10 (Very good)

Choice-branded accommodations are available in the United States and internationally with over 500,000 rooms, ranging from economy to upscale lodgings. The company also offers resort type accommodations in some states and event planning assistance and catering at participating locations. For added savings, customers can become members of the chains' rewards program, Choice Privileges, which lets them earn points that can be used to pay for nights and book flights with participating airlines.

Choice Hotels Customer Experience

Customer Experience - 7.8 / 10

Choice Hotels' website is very user-friendly, and the customer can easily book a room in any of their 6,400 Choice-brand hotels in over 35 countries. There is a 24/7 phone line for reservations, and customer support is available seven days a week, though only during special business hours.

Payment Options

  • Mastercard
  • Visa
  • American Express
  • Diners Club

Customer Support

  • FAQs
  • Email
  • Phone
  • Online Account Management
Ease of Use
Mobile App
Cancellation Policy
Requires a minimum cancellation fee of one night regardless of the hotel with which you book your reservation.

Customer Reviews

BBB Rating
Trust Pilot Rating
4.0 out of 10


  • No Hidden Fees

Choice Hotels Search Options

Search Options - 7 / 10

The search options on Choice Hotels' website are limited to location, rating, and brand. However, there is a separate search option for vacation rentals. Additionally, there is a Travel Tips section that lets customers explore by location, listing, or type of holiday.


  • Air Conditioning
  • Pool
  • Free Wifi or High-Speed Internet
  • On-Site Restaurant
  • Conference Room
  • Complimentary Breakfast
  • Laundry Service

Type of Property

  • Hotel

Sorting Criteria

  • Price
Regional Specialization

Choice Hotels Value

Value - 8.8 / 10

By booking on Choice Hotels' website, customers are guaranteed the lowest price available at any of the company's 6,500 hotels. If a customer finds a lower rate, Choice Hotels will match it and give the customer a $50 reward card. It also offers special rates for government and military personnel. Additionally, some Choice-branded properties provide a hot breakfast, which adds to the savings.

Rewards Programs

Choice Hotels' customers have access to the chain's rewards program, Choice Privileges. Travelers can earn points by staying at participating location, referring friends, and shopping at their online mall. The rewards can be used to book hotel rooms or airline tickets with participating partners.

Choice Hotels Additional Services

Additional Services - 7.2 / 10

Choice Hotels is dedicated to providing accommodations at a lower rate. We found two additional services available, an event planning assistance and catering service for events and conferences. These, however, are only available in select locations.
Family Friendly
Flight Booking
Car Rental
Train or Bus Tickets

Company Profile

Full Name
Choice Hotels
Company Website
1 Choice Hotels Circle Suite 400, Rockville, MD, 20850

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Our Partner
7.6 / 10
  • A comprehensive rewards program
  • Special rates for government and military personnel
  • Special rates for seniors
  • Hot breakfast available in some locations
  •  Group and corporate rates available
  • Lowest price guarantee