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- In business since 1996
- Discount and loyalty program
- Search for hotels by type of experience
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- Over 590,000 properties available
- Earn double points when booking with the Expedia app
- Customer support available 24/7
Agoda Hotels Review
ConsumersAdvocate.org
89 Customer Comments & Reviews - see all comments
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Agoda, a subsidiary of the Priceline Group, is a Singapore based accommodation booking portal that offers rooms and flights worldwide. Its massive network of over 2 million properties is backed by countless user reviews. They were one of the earliest companies of their kind in Asia when they launched in 2005.
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89 Customer Comments & Reviews
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They have done nothing but lie and try to blame the hotel who I had already spoken to about receiving a refund due to the serious nature of the cancellation (covid). Save yourself the headache of having to file fraud charges and book with a more reputable company who is honest.
I booked a hotel for my trip to London with my credit card but cancelled a few days later in July. In September there was a $1,000 charge on my debit card from Agoda. I was in London at the time so when I got home a couple days later I immediately contaced Agoda customer service. They were quick to respond however communication was confusing and a waste of time because I received a reply from a different customer service rep each time which meant explaining my proplem over & over. I was charged an unauthorized transaction, a fraud transaction. Agoda said it was a duplicte reservation for the exact hotel I had booked & cancelled in July. I said well that's the problem, I didn't have a... Read More
At check-in, I was told that I had to pay $400 in additional fees! Even though the booking page said "FINAL PRICE" "Price Includes: cleaning fee, taxes", etc. I could not check in without dishing out the money. Customer service was friendly, but no actual help. They kept citing that the confirmation email said that I would have to pay fees at the property, and it basically doesn't matter that the booking page said "final price" because they have proof that the confirmation email stated differently. Completely deceitful and terrible service.
This site is HORRIBLE do not use them under any circumstances. They charge your credit card but the hotel does not have a reservation and won't refund your money. Now I have to go through the process of disputing on my credit card . Most dishonest site I have ever used. Deplorable customer service & awful business practices.
This site is awful do not use them under any circumstances. They will not refund you even IF they knowingly overbook a hotel & continue to take reservations even after it's completely sold out. You must cancel during their business hours & on their site, but if you book the day before or the day of you will still get charged. Awful site, awful customer service & awful business practices.
73 out of 73 negative reviews here and yet consumersadvocate rate these crooks a 4.4/5 customer experience, pesumably Agoda were asked to self-assess themselves?
Customer service at Agoda is a disgrace. A Chatbot that goes round in circles or a long distance phone call with a customer rep that lies to you several times about the refund they still haven't made giving you another excuse (lie) after being put on hold.
Scam company - the worst booking site I have ever come across. The prices might look cheap but the hassle really isn't worth it. Oh and I haven't even mentioned the foreign currency conversion scam.
Do NOT book with Agoda! Left us high and dry on a trip! Wanted to share my terrible booking experience with Agoda this past weekend as a warning! My partner and I plans this weekend to spend the night at The Plaza Resort in Daytona Beach with some friends. I booked the room through Agoda and got the confirmation a week in advance. We drove over on Saturday morning, and I went to check in. The hotel had NO information about our reservation in their system. They called their reservation team. The team said Agoda must have not sent it over, and they told me to call Agoda’s customer service. I called their customer service, and the man on the line said he needed to reach out to their... Read More
They reserved the wrong hotel then wouldn’t give me a refund. On top of that I had to go reserved the right hotel so paid twice. Not good for someone on a fixed income.
Very disappointed and annoyed.
I was searching for a Test & Go hotel in Bangkok. I found a Mega Deal advertisement with 75% discount at C$69 / night. I proceeded with the booking.
Upon payment, the number increased to C$239!
There is no customer service email for Agoda. When I tried to cancel the booking, they said its non-refundable. All my email correspondence with Agoda is with a robot. They send the same response every time, but change the name of Customer service Rep! I was deceived and tricked by Agoda, and they are not accepting responsibility. I was a regular user of the site, but now I will share my experience with others. Do not use this service!
If I could give this company a 0 star rating, I would. I made a reservation 13 days before my actual arrival date. Issues that followed: 1. the website does not notify users that a cancellation fee 81% applies when made within 13 days of arrival until AFTER the payment and reservation has been made. So essentially, you're stuck with the reservation. 2. I typed in one set of reservation dates, and when I reached the confirmation page, the dates were NOT the dates that I typed in. 3. When I tried to create an account to adjust the travel dates, I kept hitting errors preventing me from creating an account. 4. Unable to edit the reservation dates, I called the hotel - who told me that only... Read More
Top Rated
Our Partner
- In business since 1996
- Discount and loyalty program
- Search for hotels by type of experience
- Book cruises and vacation rentals
- Over 590,000 properties available
- Earn double points when booking with the Expedia app
- Customer support available 24/7